RedHat Technical Support Engineer - Networking in Italy
About the job
The Red Hat Customer Experience and Engagement (CEE) team is looking for an experienced Technical Support Engineer with Linux networking experience to join us. In this role, you will build on your expertise with Red Hat's technologies, namely Red Hat Enterprise Linux (RHEL) running on hybrid cloud, while providing outstanding technical support to our customers. You'll work closely with our developer and Quality Engineering (QE) teams to incorporate customer feedback and make Red Hat Enterprise Linux (RHEL) an even better offering. The customers you'll interact with will often be last-level technical contacts on the customer side like system administrators, architects, and solutions engineers.
As an open organization built on open source software, we value innovation, solid technical insight, customer focus, leadership, and creativity that impacts customer experience across a range of offerings. You will be a part of the unique Red Hat culture, enriched with various principles and initiatives like Open Management Practices, Open Decision Framework, and diversity and inclusion. With the freedom to showcase your leadership skills at any time, you will have the option to bring innovative solutions to complex problems. You will get the opportunity to be a part of several Recognition programs to reward and celebrate yours and others' success. This job is a connection between our customers and developer teams and is essential to perfect the quality of our offering and customer experience.
What you will do
Support Red Hat's customers on various network-related issues for Red Hat Enterprise Linux (RHEL) and Red Hat's offerings on different hybrid cloud solutions
Diagnose and troubleshoot technical problems across different components like packet loss, bonding and teaming, IPv4 and IPv6, firewall (iptables), load balancer, network interface controllers (NICs), and provide the root cause analysis
Build on your expertise by going through intensive onboarding, which will include taking Red Hat Enterprise Linux (RHEL) certifications like Red Hat Certified System Administrator (RHCSA) and Red Hat Certified Engineer (RHCE)
Constantly work on your skills so you can keep up with the latest technology trends as well as new offerings and features in Red Hat's portfolio
Consult on customer cases with in-house support engineers and developers to promote creative solutions and improve customer experience
Contribute to the global Red Hat knowledge management system
Collaborate with your colleagues on different side projects, contribute to the success of the global team, and contribute to the open-source community
Ensure that all customer issues are handled and pushed to resolution in a timely fashion
What you will bring
Solid understanding of networking fundamentals like TCP/IP and OSI models and relevant layer headers (Ethernet, IPv4/IPv6, TCP/UDP), IP subnetting and routing, ICMP, ARP, and other networking protocols
Linux operating system installation, configuration, upgrades, and maintenance experience
Professional experience working as a support engineer or other directly related experience in the enterprise environment
Excellent communication skills, ability to analyze, and effectively resolve complex customer issues
Passion for problem-solving and troubleshooting technical problems, and maintaining a customer-centric focus
Ability to work as part of a team; open-minded and collaborative approach
Experience with major network operating systems like Juniper, Cisco, Cumulus, F5, and Arista is a plus
About Red Hat
Red Hat (https://www.redhat.com/) is the world’s leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Read our completeStatement of Commitment (https://www.redhat.com/en/about/our-culture/diversity-equity-inclusion/statement) to Diversity, Equity, and Inclusion
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Posting Location : Location IT-Remote
Posting date 1 week ago (11/25/2021 8:27 AM)
Job ID 92330
Category Technical Support