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Sedgwick Claims Handler in Ireland

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Claims Handler

Claims Handler

This is an excellent opportunity for APA qualified experienced candidate.

The role can be fully remote if required

Key roles

This position is within the Motor Division and will include both the desk-top

administration, investigation, and negotiation of a portfolio of motor claims and the

handling of complaints, on behalf of a key motor client.

Specific responsibilities (including but not limited to)

Proactive end to end management of a portfolio of 150+ motor and casualty files with specific closure and quality targets

Previous complaint handling experience would be advantageous together with familiarity of the CPC requirements.

Desktop Liability investigation and determination

Proactive investigation and settlement of claims in expedient and compliant manner

Management of suppliers/vendors

Provide an excellent customer service to our client

Work as part of a team, liaising with the client and other departments

Represent the business in a professional and positive manner at all times

Maintain a positive attitude when faced with challenging circumstances and changing business needs

Be flexible with time and willing to get involved in other areas of the business as requested by management, including travelling to other locations if necessary


APA qualification in insurance

Experience handling motor and/or casualty claims is essential

Decision making skills and sound numeric skills required

High level interpersonal and communication (verbal/written) skills

Experience working in a dynamic environment

General insurance background a distinct advantage

Highly motivated, proactive and with excellent influential skills to influence both internally and externally

Possess excellent communication skills, both written and verbal.

Problem solving ability

Customer orientated and displays a willingness to meet and understand customer’s needs

Demonstrate excellent attention to detail and accuracy

Possess excellent negotiating skills


Minimum 2- 3 years Motor/Casualty Claims handling experience essential

Benefits of working for Sedgwick in Ireland

Remote Working

Education Contribution

Career development and progression

Tax Saver Travel Scheme

Sedgwick's Sports & Social Club

Discounted Personal Training group circuit classes

Montessori & After School Care

Discount Benefits

Employee Assistance Programme

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.