Job Information
Comscore Panel Support Analyst in India
Job Title : Panel Support Analyst
Location : Pune, India
About This Role :
Comscore is looking for a new Panel Support Analyst who will be responsible for providing support to Comscore's worldwide research panels. This role will be critical in ensuring a positive experience for our panelists, from initial communication to overall member experience, resulting in improved retention of our existing members.
What You’ll Do :
Provide written customer support for our panelists
Handles communication to panelists through Dynamics 365, as well non-traditional channels (e.g. such as LiveChat, app store reviews)
Assist with content input for our support templates
Collaborate and work well with a variety of cross functional teams internally, including Technology, Legal, and QA, along with our external tier 1 support and incentive vendors.
Maintain a good working knowledge of the company software and external software used by the department
What You’ll Need :
Bachelor’s degree
1 to 3 years in a customer centric role
Highly organized, with the ability to work independently in a fast-paced environment
Excellent communication skills, both written and verbal, including the ability to establish rapport via e-mail
Proficient in MS Office
Experience with CRM tools (Dynamics 365 a plus)
Shift timing:
The regular hours for this position will cover a combination of business hours in the US and India – typically 2:30pm-11pm IST. Occasionally, later hours may be required for meetings with teams in other parts of the world. Additionally, for the first 4-6 weeks of onboarding and training, US Eastern time hours (IST -9:30) may be required.
Benefits :
Medical Insurance coverage is provided to our employees and their dependants, 100% covered by Comscore;
Provident Fund is borne by Comscore, and is provided over and above the gross salary to employees;
26 Annual leave days per annum, divided into 8 Casual leave days and 18 Privilege leave days;
Comscore also provides a paid “Recharge Week” over the Christmas and New Year period, so that you can start the new year fresh;
In addition, you will be entitled to:
10 Public Holidays;
12 Sick leave days;
5 Paternity leave days;
1 Birthday leave day.
Flexible work arrangements;
“Summer Hours” are offered from March to May: Comscore offers employees the flexibility to work more hours from Monday to Thursday, and the hours can be offset on Friday from 2:00pm onwards;
Employees are eligible to participate in Comscore’s Sodexo Meal scheme and enjoy tax benefits;
About Comscore:
At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.
Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.
Comscore is committed to creating an inclusive culture, encouraging diversity.
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Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference.