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Job Description

This role is in Oracle’s Service Cloud group, part of the Cross-CX Center of Excellence (COE). As an acknowledged authority within Oracle, this product role requires a considerable breadth of knowledge and understanding of CX Service, industry standard methodologies, and CX-related business processes or technology designs.

We are looking for a person who involves in analysis of the client data model, application and integration landscape to ensure Oracle Service Cloud deployments meet customer objectives. Successful candidates will develop and review deployments for our largest, most sophisticated customers. This requires intellectual field, a problem-solving proficiency, deep technology experience, interpersonal skills, creativity, and independent judgment.

BASIC QUALIFICATIONS:

6+ years of experience in Service or Field Service Cloud complex product development, support, or consulting roles

Work experience with Customer projects, Oracle Consulting, Support or Customer Success

Hands-on experience with Oracle CX Service products (B2C Service, B2B Service, Field Service), Oracle Visual Builder, Oracle Cloud Infrastructure, Oracle APEX, et. al as a developer, customer, consultant, or partner

Develop a positive relationship with key team members.

Reconcile multiple viewpoints to establish a clear and deliverable map to successful deployments. Ability to publish and/or chip in to the creation and sharing of standard methodologies, white papers, training, webinars, and workshops. 15% of employee time will be allocated to these tasks

Ability to deliver compelling presentations and reports to internal executives focused on examining multiple alternatives and making clear recommendations

Experience with enterprise architectures, integration models, and technologies

A/BS degree or equivalent experience or equivalent. Advanced degree(s) highly desirable.

6 years of software engineering or related experience.

PREFERRED QUALIFICATIONS:

Strong, ambitious problem solver with the ability to build credible relationships within Oracle and customer environments

Experience with sophisticated implementations of Service Cloud and/or Field Service Cloud

Sophisticated ability to manage customer critical issues (internally and externally) and negotiate a resolution. Genuine passion, interest, willingness, and ability to adjust to constantly evolving priorities and needs

Career Level - IC3

Responsibilities

As a member of the product development division, you will define product specifications and or strategy. Collect and analyze information to define product specifications and review design specifications. Communicate product strategy and functionality. Initiate and foster relationships with other groups. Review product documentation and collateral. Ensure successful product releases based on corporate priorities.

Duties and tasks are varied and sophisticated, needing independent judgment. Fully proficient in own area of expertise. May have project lead role and or supervise lower level personnel.

BS or MS degree

Direct a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Coordinate interdepartmental activities ensuring completion of the project/product on schedule and within budget.

As a member of the product development division, you will analyze and integrate external customer specifications. Suggest and justify product directions and specifications. Specify, design and implement moderate changes to existing software architecture. Build new products and development tools. Build and implement unit tests and unit test plans. Review integration and regression test plans built by QA.

Work is non-routine and very sophisticated, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer