Job Information
Confluent Customer Success Strategy & Operations Analyst in India
With Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better everyday – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.
One Confluent. One team. One Data Streaming Platform.
Data Connects Us.
About the Role:
We are looking for a CSG Operations Analyst to join our team. Reporting to the Director of Customer Success Strategy & Operations - Scale within our Customer Solutions Group org, you will have the opportunity to partner with various stakeholders at all levels across the organization to support execution of our growth strategy.
What You Will Do:
Partner with CSG leaders to aid in operating their business on a daily basis
Partner with Business Systems teams to facilitate system enhancement requests
Facilitate reporting requirements gathering to inform analytics needs
Track and report on team KPIs and success metrics
Partner with CSG teams to ensure data quality and integrity of internal systems
Build and maintain Salesforce dashboards, reports and perform other ad-hoc data analysis as needed
Provide content management, process documentation & communications support
Be a resource for internal CSG end-users to field systems and reporting-related questions and issues
Provide ad-hoc Project Management support as needed
Develop productive and trusting relationships with leaders and other internal stakeholders
What You Will Bring:
2+ years of operations and/or business analyst experience
Thrives in a dynamic work environment and is able to manage competing priorities
Strong project management and cross-functional collaboration skills
Excellent problem solving skills with a strong desire to learn and grow
Proven ability to work independently to achieve results
Previous experience with Salesforce CRM, including dashboard and report building required
Knowledge of Tableau, Jira, Confluence, Loopio (RFP platform) a strong plus
Come As You Are
At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.
Click HERE (https://www.confluent.io/legal/confluent-candidate-privacy-notice/) to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.
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