Citi HK GCB Manager Portfolio Management in Hong Kong

  • Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong

  • Education: Bachelor's Degree

  • Job Function: Marketing

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18032828

Description

  • Assist to manage and grow segment portfolio through product penetration and channel usage build up

  • Perform portfolio analysis to identity risk and opportunities in the portfolio

  • Strategize and formulate the effective business model for expanding the all segments, including customer segmentation, channel optimization, products offering expansion, communications, etc.

  • Work with different product / channel teams on product cross-sell strategy so as to maximize the segment revenue

  • Work closely with frontline sales to ensure proper delivery of customer engagement model to enable excellent customer experience

  • Enhance customer loyalty and stickiness through customer delight and communication. Proactively retain customer through effective gating process

  • Develop segment holistic communication plan to increase awareness and usage of expanded network, new banking services and product subscription

  • Ensure proper flows and processes are in force for the touchpoints to deliver the sales and service pledge

Qualifications

  • University graduates with 5 years marketing experience in the banking industry

  • Proactive & flexible, and able to work under pressure

  • Strong analytical, communication & presentation skills

  • Numerical & strong logic

  • Proactive to drive business and adopt to dynamic environment

  • Good command of written and spoken English and Chinese