iomart Technical Customer Service Executive in United Kingdom
Salary: £22,000 - £25,000 DOE
There has never been a more exciting time to become part of the iomart family, is it time for you to join us?
Currently in our 23rd year, the iomart Group continues to go from strength to strength. Having reached annual revenue of £100million and a team of over 400 people in 2019, we want to continue to build on our success. Over the next five years we have ambitious plans to double the size of our business, increasing our annual revenue to £200 million, and we need the best talent the industry has to offer to help us achieve this.
Based within the team in Maidenhead and Surrey, our Technical Customer Service Executives are responsible for delivering, managing and developing hosting services for our customers. Working as part of the Support Team, you will liaise with both internal and external customer to understand technical requirements and resolve issues effectively and within SLAs.
Within the role, our Technical Customer Service Executives are also responsible for managing incoming calls, including sales enquiries and support issues, and providing 1st line desk support for our hosting brands.
Communication with customers on a daily basis via telephone, email and face to face meetings, you will also be responsible for identifying potential commercial opportunities and passing information on opportunities to the sales team.
If you have a passion for IT, thrive on providing solutions and are looking for a role which enables you to combine technical knowledge with customer service skills this could be the role for you.
Excellent written and verbal communication skills
Understanding of the IT industry
Previous experience in a customer service role
Exceptional customer service skills
Passionate about technology
Exposure and access to cutting-edge technology as well as the opportunity to work alongside like-minded technical enthusiasts
Supported training and development to help you progress within your career
Flexible Benefits scheme allowing you to select the benefits that suit your needs
Holiday Trading Scheme – buy or sell part of your annual leave allowance
Travel Loans - unsecured interest free travel loans to assist employees
ShareSave/SAYE – buy shares in the company at a discounted rate
Day off on your Birthday
Long service benefits – additional annual leave and access to private healthcare
External Company URL: https://www.iomart.com/
Street: Clivemont Road