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Marriott Front Office Receptionist in United Kingdom

Job Number 21139471

Job Category Rooms & Guest Services Operations

Location Peterborough Marriott Hotel, Peterborough Business Park, Peterborough, CAMBRIDGESHIRE, United Kingdom

Brand Marriott Hotels Resorts

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Part of Marriott International, the world’s largest hospitality brand with over 6,000 properties in more than 120 countries and territories, we are ideally situated on 11 acres of lush, immaculately landscaped grounds. We offer a world class working environment, with a team of solid hospitality professionals across the hotel striving to create brilliant experiences for our guests. The hotel is opposite the East of England Showground and close to the A1 for an easy commute.

We are now recruiting for a dynamic and passionate Front Office Receptionist to join our Front Office team.

What you will do

Are you looking for an exciting new challenge or to begin your career in an evolving customer orientated department?

Are you dynamic, energetic and friendly? Do you thrive on making people happy? Then look no further – this job is for you!

Reporting directly into the Front Office Supervisors and Manager the role of Front Office Receptionist is responsible for:

  • Supporting the daily operation in line with brand standards

  • Processing check ins, check outs, guest requests and enquiries and room service orders

  • Focusing on delivering exceptional standards of customer service as the first associate our guests meet as they arrive and the last one they speak to as they depart

  • Cash and Key security and control including handling payments and sensitive data

This role covers the entirety of the Front Office operation. This department delivers 24 hour, 7 day, service across reception, telephone handling, room service order taking and guest relations and the team work on a shift based rota covering these hours and duties.

What we’re looking for

  • A warm, people-oriented demeanour

  • A team-player attitude

  • A proactive, problem solving approach to work

  • Positive outlook and dependability

Perks you deserve

“Take care of your employees and they’ll take care of the guests” is the philosophy of our founder. At Marriott, caring for people and the community is part of who we are.

In addition to the fantastic benefits you would expect from a brand of our calibre, Peterborough Marriott Hotel will offer you the following:

  • Great development and advancement opportunities

  • 28 holidays (including Bank holidays) which increases with length of service

  • Uniform & Dry cleaning

  • Meals on duty

  • Training

  • TakeCare Wellbeing Program

  • Complimentary on site parking

  • Discounted Leisure Club membership

  • Hotel Room Discounts with Marriott brands worldwide

  • Discounts on Food and Beverages, as well as retail discounts in our gift shops, at Marriott hotels around the globe

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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