Campus Pride Jobs

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees .

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer .

About Us

3D Leisure has a fantastic opportunity to join the team

as Head Spa Therapist at voco Reading Hotel

voco Reading, adjacent to Reading Select Car Leasing Stadium, our modern hotel has thoughtful touches and distinctive design, guests can take advantage and enjoy our leisure facilities with a swimming pool, sauna, jacuzzi, and gym. The hotel invites you to enjoy the voco Life at the Atrium Bar and the brasserie-style restaurant Le Café.

Your day to day

· To deliver high quality treatments

· To secure new and repeat bookings

· To assist with administration duties and manage the therapist team

· To complete all treatments in line with relevant product house training

· To prepare treatment room prior to each treatment

· Ensure that correct uniform is worn

· Ensure that room is at correct temperature prior to commencing treatment

· Ensure good personal hygiene at all times

· To upsell retail products at the end of each treatment

· Ensure that treatment room is turned over after each treatment and is clean, tidy and well presented

· Inform management if any products or retail items are running low so stock can be ordered

· To greet customers in a friendly manner and with a smile

· Ensure that treatment card is completed prior to commencing

· To build rapport with each client in order to secure some loyalty

· To ask if another treatment can be booked at the time of payment

· To book any repeat treatments in as required

· To work on an outreach plan to drive bookings

· To work with 3rd party operators to maximise bookings

· To handle bookings

· To administer booking using computerised and manual systems.

· To process all payments accurately.

· To administer the membership card system.

· To carry out any administration work as necessary.

· To record and administer the lost property system.

· To restrict access into the Reception area to authorised personnel only.

· To ensure that the Reception area is kept tidy and presentable at all times.

· To ensure that all communications, memos, diaries are read each day.

· To answer the telephone as per the company standard.

· To attend staff meetings and provide input into ways of improving and developing the service.

· To feedback any areas of concern to the Club Manager

· To complete cleaning duties as required by the Club Manager

· Assists with other job tasks as required by Club Manager

· Accepts flexible work schedule necessary for uninterrupted service to hotel and club guests and members.

· Maintains own working area, and materials clean, tidy and in good shape, reports defective materials and equipment to Club Manager.

· Continuously seeks to achieve professionalism in own job function.

· Knows hotel facilities and nearby sites of importance.

· Knows hotel and corporate marketing and promotional programmes and corporate clients and clients generating high business volume.

What we need from you

We are looking for an enthusiastic and highly motivated Head Spa Therapist to provide best service to our members and clients. The successful candidate will have a passion for helping others and possess the necessary qualifications and experience to lead our Spa Therapists.

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You will be responsible for:

· Leading a small team of therapists in providing a high standard of treatment and service.

· Developing personalised treatment plans based on clients' needs.

· Providing emotional support and guidance to clients.

· Maintaining accurate and confidential client records.

· Staying up-to-date with current therapeutic practices and techniques.

To be considered as our Head Spa Therapist, you must have experience and qualifications in beauty and spa (NVQ level 3 qualifications). Must be able to carry out a range of treatments including Full Body Massage, Deep Tissue Massage, Hot Stone Massage, Facials.

What we offer

· £12.00 - £13.00 per hour

· 32 hours contract

· Company pension

· Employee discount

· Free parking

· Gym membership

· Life insurance

· On-site gym

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.