Job Information
Xerox Bilingual Technical Support Specialist - UK in United Kingdom
Bilingual Technical Support Specialist - UK
General Information
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Country
United Kingdom
Department
Technical Customer Services
Date
Tuesday, September 3, 2024
Working time
Full-time
Ref#
20031346
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Technical Customer Services
Seniority Level
Associate
Description & Requirements
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About Xerox Holdings Corporation
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients.
Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging. (https://www.xerox.com/en-us/jobs/diversity)
Bilingual Technical Support Specialist
XMPie provides powerful, variable data publishing software that unites customer databases and creative content to help print service providers, marketing service firms, and small-to-medium sized businesses and enterprises, leverage customer data and create personalized, multiphase campaigns that use today's communication vehicles including print, web, e-mail, and mobile.
We are currently seeking a Technical Support Specialist to join our team supporting customers. Ideal candidates must possess a constant desire to learn, think analytically, and work in a team environment. A solid foundation in technical support involving production print or web/email is an ideal background. Successful candidates will work with a team of subject matter experts and engineers to resolve customer issues and provide input to improve existing products.
Ability to speak English and be bilingual in French or German is required
Job Responsibilities
Assist customers by troubleshooting software at a highly professional level
Analyze and identify symptoms of a problem to provide an end-to-end solution
Consult customers with data/web/design workflow and implementation
Maintain up-to-date knowledge of software and resources
Provide guidance to fellow team members as a subject matter expert
Job Requirements
Ability to speak English and be bilingual in French or German is required
BA in Computer Science, Management Information Services, or equivalent experience required
At least four years of experience in a Technical Support field, troubleshooting software problems
Variable Data Publishing (VDP). Subject matter expert with hands on experience with a VDP software solution. For example, XMPie
Experience implementing, deploying and troubleshooting PURL and email campaigns
Solid troubleshooting and research skills across multi-platform desktops and servers
Proficiency installing and configuring software in Windows Server and MS SQL Server environment
Familiarity with Adobe Creative Suite (CC)
Great customer service skills and a willingness to learn
Highly developed verbal and written communication skills in English
Ability to work both in a team environment and independently
Discipline to be self-motivated and self-directed when necessary
Desirable Qualities
Experience with web client technologies such as HTML, CSS, JavaScript and AngularJS
Database creating and executing T-SQL
Code development experience and education
#LI-KW1
#LI-REMOTE
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.