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RedHat Technical Account Manager - OpenShift in Spain

About the job

The Red Hat Customer Experience and Engagement (CEE) team is looking for a Technical Account Manager to join us. In this role, you will provide personalized, attentive support and mentorship and build high-value relationships with a small set of enterprise customers as you try to understand their IT infrastructures, internal processes, and business needs. You will ensure that our customers receive access to solutions that will enable their technical environments to run efficiently. As a Technical Account Manager, you will work closely with internal associates like support delivery, engineering, and product management teams depending on the customers’ environments and needs and you’ll facilitate cooperation with their other vendors and advocate on their behalf. You will build up, maintain, and grow long-lasting loyalty between Red Hat and our customers. You will have the opportunity to shape the future of our technology along with subject matter experts and developers in the open source community. Successful applicants must reside in a country where Red Hat is registered to do business.

What you will do

  • Support customers implementing automated and containerized cloud application platform solutions

  • Stay on top of technology changes related to container orchestration, runtimes, cloud-native technologies, and development practices

  • Promote platform adoption within the customers teams

  • Engage with Red Hat’s field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome, resulting in long-term success

  • Apply your deep technical knowledge of core IT technologies, including DNS, DHCP, storage, networking, Linux kernel namespaces, CGroups, SELinux, containerization, and virtualization

What you will bring

  • Knowledge of application development (microservices architecture), application troubleshooting, debugging, and tuning

  • Excellent understanding of software development practices and continuous integration (CI) and continuous delivery (CD) pipelines

  • Combination of technical and customer-facing skills and the desire to embrace and develop both

  • Prior professional experience working in a support, development, engineering, or quality assurance (QA) organization; technical and communication skills

  • Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience

  • Excellent written and verbal communication skills in English and French; ability to explain complex information to customers like aligning Red Hat’s offerings to customer needs and use cases

  • Good collaboration skills to work with internal as well as external associates; ability to effectively manage and prioritize your tasks according to their importance and urgency on your own and deal with large amounts of internal and external communication

  • Experience with system management, cloud, or server virtualization

  • Experience with enterprise cloud solutions, including Platform-as-a-Service (PaaS) tools like Red Hat OpenShift, containers, Kubernetes, cloud management (Red Hat CloudForms), and IT automation (Red Hat Ansible Automation Platform)

#LI-REMOTE

About Red Hat

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Read our completeStatement of Commitment (https://www.redhat.com/en/about/our-culture/diversity-equity-inclusion/statement) to Diversity, Equity, and Inclusion

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Posting Location : Location ES-Remote

Posting date 1 week ago (11/25/2021 9:30 AM)

Job ID 92334

Category Technical Support

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