Job Information
Amazon Investigation Specialist I Seasonal, Registration and Compliance Operations (RCO) in Virtual, Costa Rica
Description
Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?
Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent Portuguese & English language skills to support our global operations teams, however you will be supporting the UK business as well. Would suit a recent graduate.
Key job responsibilities
Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
Communicate via email with buyers, merchants, and other external and internal customers.
Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
Achieve weekly productivity and quality standards for investigations.
Experienced in the internet space and capable of succeeding in a fast-paced team environment.
Be prepared to be flexible with working hours and work Saturdays and/or Sundays.
Basic Qualifications
Fluent in Portuguese & English language
6+ months of customer service experience
Experience with Microsoft Office products and applications
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- Experience in payments or e-commerce
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.