Citi Customer Service Analyst 1 in Colombia

  • Primary Location: Colombia

  • Education: Bachelor's Degree

  • Job Function: Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18042952

Description

Objetivo Del Cargo:

 Responsible to assure service in order to offer the best Client Experience to Corporate Clients.

 Responsible to ensure a perception that high quality service is delivered

 Investigate incoming inquiries / cases related to Cash and Trade product

 Assist the team with message routing

 Perform audit certification letters

 Assist with incoming and outgoing mail

 Perform support functions for the unit

 Constant process improvement

Key Responsibilities:

 Handle and resolve basic a /o complex investigations regarding, incoming mail, checks, audit letters or routing

 Perform message and case routing, audit certification letters, incoming & outgoing mail

 Perform support functions for the unit as need arises

 Trouble shoot cases/issues as required

 Communicate with managers regarding irregularities or errors in case handling

 Ensure cross training for self within the unit

 Ensure attendance to mandatory trainings

 May participate with senior teammates on clients calls for increased knowledge and exposure

 Perform other functions as business may dictate

 Act as back up to Customer Service Analyst 2

 Proper management and registration of the requests received from the Client in the system according to the different categories (Requests, Claims/Complains)

 Maker role in those processes that may required

Qualifications

Objetivo Del Cargo:

 Responsible to assure service in order to offer the best Client Experience to Corporate Clients.

 Responsible to ensure a perception that high quality service is delivered

 Investigate incoming inquiries / cases related to Cash and Trade product

 Assist the team with message routing

 Perform audit certification letters

 Assist with incoming and outgoing mail

 Perform support functions for the unit

 Constant process improvement

Key Responsibilities:

 Handle and resolve basic a /o complex investigations regarding, incoming mail, checks, audit letters or routing

 Perform message and case routing, audit certification letters, incoming & outgoing mail

 Perform support functions for the unit as need arises

 Trouble shoot cases/issues as required

 Communicate with managers regarding irregularities or errors in case handling

 Ensure cross training for self within the unit

 Ensure attendance to mandatory trainings

 May participate with senior teammates on clients calls for increased knowledge and exposure

 Perform other functions as business may dictate

 Act as back up to Customer Service Analyst 2

 Proper management and registration of the requests received from the Client in the system according to the different categories (Requests, Claims/Complains)

 Maker role in those processes that may required