Job Information
Graebel Companies, Inc. Global Mobility Systems Administrator in Canada
This role can be hired anywhere in Ontario, Canada.
Join the Graebel team to build or expand your new career. We provide talent mobility and relocation solutions to Global 1000 firms and their employees. We pride ourselves on delivering exceptional customer service and believe that happy and fulfilled employees make it happen. They innovate, take ownership of their work, and as a result, take great care of our internal and external clients. We seek diverse candidates who will lead courageously and align with our values of truth, love, and integrity. We maintain an environment of respect and inclusion while honoring the differences for all those we serve. If you want to make an impact on the lives of your colleagues and our clients, we want to hear from you!
The Global Mobility Solution Administrator will be responsible for documenting, designing, and performing configuration solutions and other end user administration support requests within our Mobility Solutions.
We are looking for a Global Mobility Systems Administrator who can:
Serve as the liaison between the customer community (internal and external customers) and IT team/partners to implement technical solutions to meet Client contract and requirements.
Process configuration and application support requests, which are submitted via a ticketing queue.
Troubleshoot application user issues, conducting root cause analysis and building effective solutions through usage and maintenance of the Request Queue(s).
Work closely with end users in the areas of User Acceptance Testing, Application Release Testing and Custom Configuration Testing. Coordinate deployment of new releases or functional improvements to Global Mobility applications.
Dissect high-level information into details and communicate these details in a manner that is understood by relevant audiences. Where possible, influence requirements and process to effectively utilize systems and applications without customization.
Manage relocation system changes through critical evaluation of information gathered from multiple departments, coordinate information flow through Global Mobility solution and reconcile conflicts in down-stream effects to generate a balance of efficiency and process improvement.
Create documentation which describes configuration and application functionality along with user support tasks.
Perform all other duties as assigned.
Required Skills
2+ years’ experience utilizing SQL Server Management Studio writing SQL Queries
Expertise in MS Excel, MS Word, and MS PowerPoint.
Exposure to Team Foundation Server and help-desk software applications.
Required Experience
High school diploma or equivalent required
Degree in Business Analysis or Computer Science preferred
Three (3) years of relevant professional experience in lieu of formal education
Three to Five years of relevant professional work experience as an AssignmentPro administrator, performing configuration and user support in all areas of the application.
Licenses/Certifications/Specialized Training:
3+ years’ experience in Relocation Technology
Expertise in MS Excel, MS Word, MS Visio and MS PowerPoint
Exposure to Team Foundation Server and help-desk software applications
Strong understanding of Process Controls
3+ years’ experience performing AssignmentPro administrative configuration and end user support, in all areas of AssignmentPro including configuring advanced automation, writing complex SQL based reports, and building client customizations.
As a testament to our commitment to diversity, equity, inclusion, and belonging, our salary bands are transparent both internally and as a part of our external recruitment process. The targets for this role are dependent on market/ geographic location and range from $118,000-$128,000 CAD.
Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet