National Bank Financial Group Customer Service Representative in Canada

Title: Customer Service Representative Location: QC

This position reports to the Manager Customer Service.

Main challenges :

  • Offer personalized and efficient service

  • Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor

  • Propose and inform clients about specific Bank products and services

  • Perform operational activities

  • Answer phone calls and client requests

  • Complete the scheduled training activities in order to acquire the knowledge required for the position

  • Learn and comply with established policies, standards and procedures

  • High school diploma and two years' relevant experience or College diploma

  • Sales and customer service experience

  • Knowledge of banking products and services, an asset

  • Flexibility to work schedules, an asset

  • Flexibility to cover several branches, an asset

  • Bilingualism (spoken and written) - English and French

We strive to be an inclusive organization where all employees are valued. National Bank stands out for its many initiatives to promote inclusion, making it a Canada-wide leader in diversity.

See how we do it: