Job Information
Concentrix Customer Service Representative Banking-Remote (Bilingual: French/English) in Canada
Customer Service Representative Banking-Remote (Bilingual: French/English)
Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)
Location
Canada
Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1507150EXTERNALENGLOBAL&step=1&utm_source=none)
Job Title:
Customer Service Representative Banking-Remote (Bilingual: French/English)
Job Description
The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ World’s Best Workplaces ,” “ Happiest Employees ,” and “ Best Companies for Career Growth ” awards every year? Then a remote BilingualCustomer Service Representativeposition at Concentrix is just the right place for you!
As a remote BilingualCustomer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREELearning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
Asa Customer Service Representative, you will:
Provide exceptional customer experiences to bank customers and prospective customers as our client seeks to build their brand
Solve problems for bank customers and promote card benefits
Where appropriate, resolve customer complaints and de-escalate emotional situations while using our elevation process to meet customer’s needs
Make customer focused decisions to enhance the value of our card to our clients
Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:
18 years of age with a High School diploma/GED
1 year of customer service experience required and experience in contact center is a plus.
While the role is not technical support you will be expected to utilize multiple systems on a PC throughout your day to day
Able to speak, write and understand French and English which will be confirmed by an assessment
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
5 weeks of paid training
Canada benefits – Full medical, dental, life insurance
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience with company-supplied technologies
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
The satisfaction of helping others every day
Lucrative employee referral bonus opportunities
Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals,LGBTQ+Pride, Ability (Disabilities), and Health and Wellness
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Location:
CAN, ON, Work-at-Home
Language Requirements:
English (Required)
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Concentrix is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants willreceive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,ancestry, age, veteran status, disability, pregnancy, or other legally protected status. The above statements are intended todescribe the general nature and duties of this position and are not intended to be comprehensive. Only qualified applicants who arelegally authorized to work in Canada will be considered.Currently, this position may be performed only in the followingprovinces/territories:AB (http://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/alberta.html) ,BC (http://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/british-columbia.html) ,MB (http://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/manitoba.html) ,NB (https://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/new-brunswick.html) ,NL (http://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/newfoundland-labrador.html) ,NS, (http://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/nova-scotia.html) ON ,PE (http://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/prince-edward-island.html) andSK (http://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/saskatchewan.html) .
Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1507150EXTERNALENGLOBAL&step=1&utm_source=none)