Job Information
American Express Global Business Travel Client Engagement Manager in Canada
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
As part of the Commercial organization this position serves as a vital role within the Account Management Team. The CEM will support the client, client management, client management leaders and customer contacts on a day-to-day basis. Must have business travel industry knowledge to deliver outstanding compliance, savings and traveler experience.
What You'll Do:
Handle day-to-day activities to drive program optimization, improved compliance and customer satisfaction and be a key point of contact for the client’s travel program assisting with tactical day to day navigation of support requests and travel information
Provide end to end support for day-to-day travel program maintenance and issue resolution and facilitate end to end resolutions using internal resources and partnering with Amex GBT support groups
Gets results by operating with a sense of urgency, employing effective time management to deliver results within deadlines and gathers and shares standard processes across clients
Function as the key liaison between client management and Traveler Care to ensure program connectivity
Provide general assistance for monthly reporting packages and adhoc data
Understand data process flows into the MI reporting tools and how other products and services impact the tools and data (GSI, Data Corrections, Refund/Void processes, etc.)
Support and ensure correct loading of Preferred Air Contracts and Hotels
Research and respond to client escalation issues and address customer issues with speed and efficiency
This role will work with the Travel Manager as a travel program point of contact
Knowledge to support tool & site administration assistance for online tools (e.g. OBT, Expert Auditor, HR Feed, etc) and of GDS (Sabre/Apollo) & Compleat functionality
Provide overall Client Program support to the Client General Manager and Travel Managers
What We’re Looking For
Corporate travel industry experience required
3-5 years client management experience
Capability to handle multiple priorities and deliver timely
Reliability and a strong focus on delivering to a consistently high quality and level of accuracy
Effective communications skills, both written and verbal
Extensive Customer Service Skills
Highly organized and detail oriented
Ability to work in a team environment and manage multiple priorities and good time management skills
Ability to identify issues or challenges requiring escalation
Bilingual (French/English) an asset
Location
Canada
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)