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Marriott Welcome Office Manager in Australia

Job Number 21078111

Job Category Rooms & Guest Services Operations

Location W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia

Brand W Hotels

Schedule Full-Time

Relocation? N

Position Type Management

Located Remotely? N

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

COMPANY

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you'll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

W DOESN'T RECRUIT EMPLOYEES, WE CAST TALENT

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefines revelry for the modern jet set.

W SITS ALONGSIDE LUXURY, NOT CONFINED BY IT

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

WE’RE IN THE KNOW, SO YOU’RE IN THE KNOW

Whatever/Whenever® service caters to every need in a personalized and personable way – friendly, unscripted, real and connected. This is amplified by W Insiders: tapped-in Talent who provide guests insider access to everything locals are buzzing about. W Talent relate to guests’ edgy attitude and thrive in a setting where they can be true to themselves.

Located in the heart of Brisbane’s CBD, W Brisbane is looking for an energetic and people-centric individual to join our team as a Manager on Duty. Boldly colouring outside the lines of traditional luxury, it is our Whatever/Whenever attitude and service promise that turns traditional into lifestyle. Be bold and apply today for your opportunity to live it up!

THE GIG

You are an outstanding leader who will be responsible for:

  • Provide positive leadership, development and training of the Welcome team to deliver outstanding guest experiences

  • Maintain all Guest services and Welcome goals

  • Manage projects and ensure policies and procedures are adhered too

  • Foster a culture of engaged talent to ensure the success of the team

  • Control costs and wages through effective and timely rostering

  • Mentor and coach the team to continue to build the talent pipeline

  • Assist in all Welcome (Front Office) operations to support the team

  • Effective communication with the Welcome team and the great hotel team

OTHER REQUIREMENTS

  • Minimum 4 years' experience in a Rooms Division environment within an International Hotel Chain; 5-star/Lifestyle hotel experience preferred.

  • Must demonstrate a proven track record of experience across the Rooms Division field, possess excellent verbal and written communication skills and have a high attention to detail.

  • An energetic, team culture focus

  • A genuine passion for Hotels and Guest experience

  • Exceptional communication and interpersonal skills

  • Ability to support the hotels revenue and profit strategies

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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