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Posting Details Default Section 20244169SAssistant Director Program Operations, Doctoral Programs PhD & DNPStaffVillanova, PAInternal/External Applicantsfull-time/12-months232-NursingThe M. Louise Fitzpatrick College of Nursing is seeking applicants for the role of Assistant Director Program Operations, Doctoral Programs AD. The AD works under the direction of the Associate Dean for Graduate Programs and the Program Directors to provide high level administrative and operational support for the post-masters Doctor of Nursing Practice and Doctor of Philosophy programs, including directing and overseeing operations, logistics, and adherence to academic policy for these Programs. The AD collaborates with various FCN and University stakeholders to develop, monitor, evaluate, and revise graduate policies, processes, and resources. The AD advances excellence of doctoral nursing education, the quality of the student experience, and business operations in accordance with the University and FCN mission and strategic plan. Villanova is a Catholic university sponsored by the Augustinian Order. Diversity and inclusion have been and will continue to be an integral component of Villanova University's mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University's mission and values. Student Support * Serves as the primary point of contact for all programmatic questions and supports enrolled students by promptly responding to email, telephone, in-person, and voicemails directing them to resources within the college and on campus and proactively seek answers to inquiries. * Works with the Program Directors to update plans of study for in-coming cohorts of PhD and post-masters DNP students and works collaboratively with the Program directors to address student progress. * Distributes and tracks requirements for graduating students. * Maintains a schedule of events and deadlines for the Doctoral programs including, but not limited to, graduation application deadlines, scholarship application deadlines, Preliminary and Comprehensive Examination, on campus-residencies, etc. Distributes this information to to students, faculty and staff. * Solicits and compiles students' accomplishments and drafts bi-annual news letters to be distributed to the College faculty, staff and students. * Communicates and reinforces the policies and procedures of the Graduate Program Office. * Maintains all student records. * Continually adopts and introduces innovative strategies and approaches to assist remote learning students and support/fulfill the overall mission of the post-masters DNP non-DNP-NA and PhD doctoral programs. * Onboards PhD Research Assistants formerly Doctoral Research Nurse [DRNs]. * Completes, submits and tracks stipend and tuition credits for Research Assistants. * Tracks program specific scholarships and works closley with Financial Aid and Stewardship to ensure timely and accurate posting of scholarship awards. Data Management Activities * The AD gathers and analyzes data to inform the strategic plan, as well as all activities and initiatives of the Doctoral Programs and provides reliable and current data for submission to appropriate entities and agencies. * Maintains CRM database and tracks enrollment updates using University software systems. * Compiles, manages, and reports enrollment and student data in support of various rankings, accreditation, and other industry reports as well as supply data for internal leadership. * Completes enrollment reports requested by various agencies including AACN, U.S. News Graduate Report, Survey of Earned Doctorates, etc. * Creates, updates, and distributes Qualtrics surveys for the Doctoral Programs to obtain data and feedback Exit, Summer I tensive evaluations. * Creates and maintains CRM database reports. * Updates and maintains program files and databases on prospective, current, and past students. Tracks and maintains current and historical scholarships for the Doctoral Programs. * Serves as the primary liaison to the Office of the Registrar to process course changes and coordinate activities related to graduation applications. * Works closely with the Office of Financial Assistance, assists in the Nursing Faculty Loan Program NFLP reporting activities and maintains HRSA Electronic Handbook. * Works closely with the Office of Recruitment, Assistant Dean for Finance and Administration, the Associate Dean for the Graduate Programs, and the Program Directors to perform market analyses related to tuition rates, and completes quarterly forecasting related to program enrollments, credits, operating expenses, and faculty costs to be shared with the Finance team in the College. General Office Administrative Duties * The AD provides high level support to the Dean's office in matters related to the post-masters DNP and PhD programs and collaborates in the development of strategies that support achievement of performance targets for admissions, retention, completion, scholarship, extramural funding and financial accountability; promotes diversity and inclusion within the graduate nursing student body; and increases opportunities for student personal and professional development. * The AD supports scheduling, payroll, and operations of Research Assistants under the direction of The Associate Dean for Research and Innovation and the PhD Program Director. * Assists Program Directors to maintain calendars and appointments, processes information requests and daily correspondence, edits and proofreads documents, and reserves and schedules rooms in support of on-campus residencies for the Doctoral Programs. * Coordinates on site classes, events, and activities for DNP & PhD students in collaboration with the Program Directors. * Collaborates with the office of Marketing to maintain accurate and high quality, effective web sites. * Schedules doctoral dissertation proposal, final defenses, and scholarly projects, and maintains thorough documentation there-of. * Updates essential program documents plans of study, progression tracking, alumni lists, handbooks and documentation regarding completed dissertations and DNP scholarly projects. * Maintains confidentiality in all aspects of student, faculty, staff and agency information. Recruitment and Retention * Collaborates with the Recruitment and Enrollment teams to monitor and respond to prospective student inquiries via email, telephone, and the CRM system about the PhD and DNP Post Master's doctoral programs. * Participates in the graduate program open houses, information sessions, and various other internal and external recruitment events sponsored by the recruitment and enrollment teams. * Serves as a subject matter expert for the Marketing and Communications team to prepare recruitment and marketing materials, to update the website for the events, and schedule rooms and speakers. * Corresponds with agencies, students and individuals on the active inquiry list and update the CRM system to ensure attention and support is given to prospects. * Provides faculty with necessary materials, for advisement and other academic-related issues and respond to students' questions about online course registration, access to the location of online forms as well as other academic-related issues. * Coordinates review of applications by Program Directors and faculty