Job Information
TEKsystems Accounts Receivable Charge Off Specialist in Vienna, Virginia
TEKsystems is currently searching for qualified candidates to fill openings for an Accounts Receivable Charge Off Specialist.
This position requires all candidates to be local the Vienna, VA area.
This position requires working HYBRID 2 days per week onsite. Training for the first 3 weeks is ONSITE.
Job: Description:
To recover debt on savings and checking accounts that have been charged off. To review and determine reasons for non-payment and counsel and assist members and joint owners to address their financial obligations
• Review and analyze information in various automated systems (e.g., Collection notes, joint owner information, demographic data, on-demand, e-client, UAD, CACS and CAS)
• Determine reason for non-payment and work with debtor, co-signor, to establish an equitable repayment arrangement
• Counsel and assist debtors and joint owners in handling their financial affairs to enable repayment
• Negotiate repayment with appropriate parties
• Correspond with debtors, joint owners, via letters and telephone
• Provide information to correspondence branch for preparation of correspondence to debtors, joint owners, attorneys, etc.
• Follow up with payment arrangements, broken promises, and On-Line Communications with members and other departments of the credit union
• Update member alerts to indicate amount owed/paid in full for the charged off checking and savings accounts
• Make changes and updates on the recoveries system (e.g., debtor addresses, account status changes)
• Maintain a chronological record of information developed and action taken on the recovery system
• Review payments posted to the account to ensure proper posting of payment from the debtors
• Remain informed on developments and changes in federal and state regulations, and DoD directives (e.g., Regulation Z, the Uniform Commercial Code, and various state and federal truth-in-lending legislation)
Skills & Qualifications:
2-3+ years of recent call center c ustomer service OR call center collections experience REQUIRED
Current or prior banking knowledge/experience
Ability to handle back to back calls; 65-75 calls per day
Proficient in Microsoft Excel
Proficient in data entry/typing wpm
Ability to communicate effectively and clearly (both written and verbal)
Ability to work efficiently in a high call volume/fast paced environment
Ability to remain calm in stressful situations while providing exceptional customer service
Pay: $22.00/hour
Hours: Monday-Friday, MUST be able to work hours between 8:00am-6:30pm EST
Training Schedule: ONSITE Monday-Friday, 8:00am-4:30pm EST for the first 3 weeks (ONSITE)
Time Off Policy: NO TIME OFF FOR THE FIRST MONTH
If you meet the following qualifications and are interested, please apply with an updated resume!
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About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.