Job Information
Bureau Vertias North America Administration & Customer Service Officer in Victoria, Australia
We are seeking an enthusiastic, motivated, and results-driven individual to join the Seeds team at Tullamarine VIC as Administration & Customer Service Officer on a permanent full-time basis.
Why choose BVAQ?
As part of our Core Vales, we are Trusted, Humble & Ambitious, Responsible, and Open & Inclusive
As part of our Absolutes, we have a strong focus on Ethics, Safety and Financial Control
Leave-loading of 17.5% payable on Annual Leave taken
Parental leave top-up pay of 4 weeks
Employee of the quarter rewards and recognition
Free on-site parking
Key Responsibilities:
Act as the primary point of contact for all inquiries from existing and new clients that include growers/farmers, seed companies, and Biosecurity Officers
Answering phone calls/emails, greeting customers and couriers, entering testing results in the LIMS system, maintaining and updating records using MS Office
General administrative duties including receiving mail, filing, sample return, and processing invoices
Participate in routine audits (experience or an interest in Quality Control would be advantageous)
About you:
Have a background in customer service OR administration with a minimum of 2 years of experience
Are able to prioritise to complete tasks as they arise in a fast-paced environment
Have accurate data-entry skills with an eye for detail
Are highly organised and have excellent time management skills
Have excellent verbal and written communication skills
Have experience with a LIMS program, ideally LabWare
Demonstrate intermediate MS Office and computer literacy skills
Possess excellent interpersonal and problem-solving skills that all you to work well both autonomously and in a team dynamic
Are an advocate for safety
Have a strong customer focus to consistently deliver high quality results
Display an interest in agriculture and or laboratory testing
Express a desire to be a valued long-term employee that supports the Seed industry