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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12481975 Service Engineer\ Field Service\ Vernon Hills,Illinois\ Full-Time/Regular\

At Mitsubishi Electric Automation, Inc. (MEAU), we\'ve built a tradition of technological leadership and innovation. Join our team of smart, dedicated, technical experts as a Field Service Engineer, supporting the Central territory. In this role, youll provide superior on-site product and application support to help our customers increase their machine UPTIME. Additionally, you will be provided with a company vehicle and have the flexibility of working in your home office to support your assigned region.

Position Duties and Responsibilities

• Provide technical service and support to our customers, including: MTBs, dealers, and end-users via:
• On-Site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems
• In-House telephone support using an automated call distribution network (ACD) with heavy call volume maintaining department goals for time to answer and total log-in time
• Communicate with customers in e-mail, on-line chat and internal technical forums
• Diagnose equipment breakdowns where knowledge of machinery and other automated systems is used to maintain customer UPTIME
• Install components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customers equipment in the field is being utilized
• Support the in-house systems for diagnostics such as simulators, programming systems, tools, etc.
• Present and sell customers our value-added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.
• Promote the sales of spare parts to customers which would further assist in their machine UPTIME
• Determine, order, and replace parts as necessary while maintaining the consignment inventory account by following up on the defective and unused parts returns
• Enter all technical claims, service activity, follow ups, and other customer related inquiries into the database, while maintaining data integrity
• Support the business operations including:
• Participating in company training programs whereby passing with satisfactory levels
• Create and/or update technical documentation
• Feedback areas of improvement in design to Technical Support Engineers
• Full participation and completion of all surveys from the company
• Feedback to management for newly found issues
• Follow up on performed service calls and open technical support claims using established database via company phone and e-mail systems
• Cooperate with and take instruction/support advice from Senior Engineers

Supervisory / Management Responsibilities

• No direct reports.

Travel Requirements

• 60-80% travel based on customer demand, primarily within the assigned region.

Essential Education, Skills and Experience

BSEET or equivalent related experience

0-3 years of experience in field service for industrial automation

Ability to sell value added services to customers

Knowledgeable on electrical and mechanical tools for m\ \

PI260970474

\ \ Mitsubishi Electric Automation, Inc is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or an other status protected by law.