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Ambulatory Care Quality Supervisor

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Ambulatory Care Quality Supervisor

Salary

$77,970.93 - $114,293.20 Annually

Location

and may require travel throughout Ventura and neighboring counties, CA

Job Type

Full-Time Regular

Job Number

0623HCA-24AF (BR)

Department

Health Care Agency

Division

Ambulatory Care

Opening Date

12/12/2024

Closing Date

12/23/2024 5:00 PM Pacific

• Description

• Benefits

• Questions

Description

Under the general direction of the Director, Quality & Population Health for Ambulatory Care, oversees clinic-based quality teams and functions, improvement activities, and technological solutions and workflows in support of the quality programs. The ideal candidate will have experience leading quality improvement projects in a health care environment; experience with Electronic Health Record (EHR) systems and clinical workflows (Cerner strongly preferred); strong technical and analytical expertise as it pertains to quality programs and reporting, including Healthcare Effectiveness Data Information Set (HEDIS) and/or Quality Incentive Pool (QIP).

PAYROLL TITLE: Program Administrator II/III

APPROXIMATE SALARIES:

Program Administrator II: $2,998.88 - $4,198.85 Biweekly

Program Administrator III: $3,139.62 - $4,395.89 Biweekly

EDUCATIONAL/BILINGUAL INCENTIVE: Incumbents may be eligible for an educational incentive of 2.5%, 3.5%, or 5% based on completion of an Associate, Bachelor, or postgraduate degree that is not required for the classification. Incumbents may also be eligible for bilingual incentive depending upon operational necessity and certification of skill.

DEPARTMENT/AGENCY: Health Care Agency - Ambulatory Care

Program Administrator II/III are Management - Confidential classifications and are not eligible for overtime compensation. Incumbents in this classification are eligible for benefits at the MB4 level.

The eligible list established from this recruitment may be used to fill present and future regular, temporary, fixed-term, intermittent, and extra-help vacancies for this position only. There is currently one (1) Regular vacancy within the Ambulatory Care Quality Department.

NOTE: If appointed at the lower level, incumbent may be promoted to the higher level without further examination upon meeting the minimum requirements, demonstrating satisfactory performance, and in accordance with the business needs of the department.

TENTATIVE SCHEDULE

OPENING DATE: 12/12/2024

CLOSING DATE: 12/23/2024

Examples Of Duties

Duties may include but are not limited to the following:

• Supervises, reviews, prioritizes, assigns work, and provides constructive feedback and coaching to the clinic-based quality teams;

• Monitors quality metric performance and recommends, facilitates, and oversees the implementation of quality improvement initiatives throughout the clinic system including process changes, staff training, outreach campaigns, EHR enhancements, and metric report corrections;

• Plans, organizes, coordinates, and leads the designing, testing, implementing, and performance monitoring of standardized workflows, EHR changes, and the development and deployment of technological solutions;

• Manages, leads, and participates in project teams for technical implementations;

• Collaborates with other teams, such as Clinical Operations, Informatics, clinic staff, physicians, Gold Coast Health Plan, etc., on projects in support of clinic-based quality goals;

• Encourages quality improvement, performance improvement, and patient safety throughout the organization by developing quick reference guides, training materials, and maintaining the Quality Intranet and SharePoint sites;

• Promotes quality/performance improvement activities throughout the organization by developing and presenting educational content at the AC Quality Alliance (ACQA), clinic provider & staff meetings, and other quality meetings;

• Performs other related duties as assigned.

Typical Qualifications

EDUCATION, TRAINING, and EXPERIENCE:

Program Administrator II:

• Four (4) years of recent, paid professional-level experience in the health care industry performing quality improvement, project management, clinical operations, or related functions.

Program Administrator III:

• Five (5) years of recent, paid professional-level experience in the health care industry performing quality improvement, project management, clinical operations, or related functions AND

• One (1) year of recent lead-level or direct supervisory experience in a health care setting OR quality improvement

Substitution: Possession of a Bachelor’s degree or its equivalent in Business Administration, Health Care Administration, Public Administration or a related field may be substituted for two (2) years of the required experience.

NECESSARY SPECIAL REQUIREMENT:

Intermediate skill in Microsoft Excel.

(NOTE: For purposes of this recruitment, we define "intermediate" skill with Excel as the ability to effectively filter, use basic formulas, create graphs, and create/use pivot tables.)

DESIRED:

• Lead level or direct supervisory experience.

• Experience in the collection and analysis of data and presentation of recommendations pertinent to various clinical measures.

• Experience coordinating projects within a health care setting related to quality management, performance improvement, or related administrative areas.

• Experience with improvement science methodologies such as LEAN; Plan, Do, Study, Act (PDSA) Tests of Change; and Root Cause Analysis (RCA).

• Experience preparing and presenting clear, concise, and comprehensive administrative and technical reports.

• Experience using Cerner or another Electronic Health Records systems.

• Experience with QIP, HEDIS, UDS, or similar quality reporting programs.

• Bilingual (Spanish)

Knowledge, Skills, and Abilities:

Knowledge of:

• principles of supervision;

• methods and techniques of performance improvement and principles and practices of quality management;

• federal, state and local laws, rules, regulations, policies, processes, and mandated procedures pertinent to performance improvement and quality management.

Skill in:

• Microsoft Excel;

• Electronic Health Records such as Cerner.

Ability to:

• plan, organize and supervise the work of others;

• manage projects related to performance improvement and plan and organize work to meet changing priorities and deadlines;

• analyze situations accurately, exercise sound judgment and decision making, and adopt effective courses of action;

• establish and maintain effective working relationships with those contacted in the course of work; exercise collaboration, consensus building, conflict resolution, and problem-solving skills;

• communicate effectively, both orally and in writing.

Recruitment Process

FINAL FILING DATE

Applications must be received by County of Ventura Human Resources no later than 5:00 p.m. on December 23rd, 2024.

To apply online, please refer to our website at www.ventura.org/jobs . If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.

NOTE TO APPLICANTS

I t is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire, however, it/they may not be submitted in lieu of the application.

LATERAL TRANSFER OPTION : If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here (http://vcportal.ventura.org/CEO/HR/docs/Lateral_Transfer.pdf) for additional information.

SUPPLEMENTAL QUESTIONNAIRE – qualifying

All applicants are required to complete and submit the questionnaire for this exam at the time of filing. The supplemental questionnaire may be used throughout the exam process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.

APPLICATION SCREENING – qualifying

All applications will be reviewed to determine whether the stated requirements are met. Applicants meeting the stated requirements will be invited to continue to the next step in the examination process.

TRAINING & EXPERIENCE EVALUATION

A Training and Experience Evaluation (T&E) is a structured evaluation of the job application materials submitted by a candidate, including the written responses to the supplemental questionnaire. The T&E is NOT a determination of whether the candidate meets the stated requirements; rather, the T&E is one method for determining who are the better qualified among those who have shown that they meet the stated requirements. In a T&E, applications are either scored or rank ordered according to criteria that most closely meet the business needs of the department. Candidates are typically scored/ranked in relation to one another; consequently, when the pool of candidates is exceptionally strong, many qualified candidates may receive a score or rank which is moderate or even low resulting in them not being advanced in the process.

NOTE: The selection process will likely consist of an Oral Exam, which may be preceded or replaced with the score from a Training and Experience Evaluation (T&E), contingent upon the size and quality of the candidate pool. In a typical T&E, your training and experience are evaluated in relation to the background, experience and factors identified for successful job performance during a job analysis. For this reason, it is recommended that your application materials clearly show your relevant background and specialized knowledge, skills, and abilities. It is also highly recommended that the supplemental questions within the application are completed with care and diligence.

ORAL EXAMINATION - 100%: A job-related oral examination will be conducted to evaluate and compare participating examinees' knowledge, skills, and abilities in relation to those factors which job analysis has determined to be essential for successful performance of the job. Examinees must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.

NOTE: If there are three (3) or fewer qualified applicants, an examination may not be conducted. Instead, a score of seventy percent (70%) will be assigned to each application, and each applicant will be placed on the eligible list.

BACKGROUND INVESTIGATION

A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information and driving record may be required for this position.

EQUAL EMPLOYMENT OPPORTUNITY

The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

For further information about this recruitment, please contact Brett Ramirez by e-mail at brett.ramirez@ventura.org or by telephone at (805) 654-2277.

YOUR BENEFITS AS A COUNTY OF VENTURA EMPLOYEE

MANAGEMENT

To learn more about Benefits, Retirement, and the Memorandum of Agreement (MOA), see links below.

• Benefits website (https://hr.ventura.org/benefits) or you may call (805) 654-2570.

• Retirement FAQ's (https://vcportal.ventura.org/CEO/benefits/docs/RETIREMENT%20-%20FAQs.pdf)

• Memorandum of Agreement

Union Codes: MB3, MB4, MS, MT, MCC, MU

01

Which option below best describes your paid professional-level experience in the health care industry performing quality improvement, project management, clinical operations, or related functions?

NOTE: Full-time experience is defined as 40 hours or more per week. If you work part-time, your work experience will be prorated based on the number of hours you work per week. Employer(s) where you obtained the experience must be included in the previous Work Experience section of the application to be considered qualifying.

• No experience

• Less than 1 year

• 1 to less than 2 years

• 2 to less than 3 years

• 3 to less than 4 years

• 4 to less than 5 years

• 5 or more years

  02

  Describe your experience coordinating projects within a health care setting related to quality management, performance improvement, or related administrative areas. Include the improvement science methodologies you have utilized, such as LEAN; Plan, Do, Study, Act (PDSA) Tests of Change; and Root Cause Analysis (RCA).

  If you do not have this type of experience, type "No experience."

  03

  Based on the descriptions below, indicate your level of proficiency with Microsoft Excel?

• None

• Basic - can enter data and perform basic formulas

• Intermediate - can effectively filter, use basic formulas, create graphs, and create/use pivot tables.

• Advanced - can perform complex functions, use advanced formulas and logic statements, manipulate large/linked workbooks, automate formulas and create templates to pull in structured data from .csv files

• None

• Basic

• Intermediate

• Advanced

  04

  Describe your experience with the collection and analysis of data using Microsoft Excel and the presentation of recommendations pertinent to various clinical measures.

In your response, include an example that illustrates the various Excel functionalities with which you are skilled.

If you do not have this type of experience, type "No experience."

05

Describe your experience leading or supervising staff. In your response, be sure to include the following:

• The organization in which you were a lead/supervisor

• The amount of time you spent in this position

• The number of staff members you were responsible for leading or supervising

• The job titles and functions for which your staff were responsible

• Whether or not you have administered performance evaluations

  If you do not have this experience, type "No experience".

  Required Question

Agency

Ventura County

Address

800 S. Victoria Avenue LOC. #1970 Ventura, California, 93009

Phone

(805) 654-5129

Website

http://hr.ventura.org

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