Job Information
Stryker Field Service Engineer in Vantaa, Finland
Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)
The Technical Services Field Engineer is accountable for the repair and maintenance of all customers equipment covered under service contract within their designated region; this should be documented and carried out in an organized and professional manner. In conjunction with this a field service engineer is employed to offer technical support to customers through element of technical training, answering technical queries and general advice acting always to meet customer's needs, implement Quality improvements and assure 'gold standard' in all aspects of Stryker Services. The Technical Services Field Engineer will adhere to all company policies, standards and procedures; and accepts responsibility for the continuous improvement of the overall well being of the relationship between customers and Stryker.
Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. Assesses product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives.
This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. Roles typically require a university degree or an extensive amount of practical knowledge gained through experience. Job requires an understanding and application of procedures and concepts of own discipline. The job requires the ability to make judgements based on practice and previous experience. This job typically requires a degree or equivalent and no experience.
Develop understanding of Comms / Medsurg product portfolio to enable technical and critical thinking and facilitate surgical procedures as well as support others using the equipment
Responsible for trouble shooting and maintaining the overall status of Stryker equipment
Provide proactive service and Field action in dedicated area
Performing yearly preventative maintenance
Focus on improving the quality of service within the main accounts in the dedicated area
Manage internal routine admin and quality assignments
What You Need:
Qualifications / education required: Educated to degree level or / and experience / knowledge in at least one of the following: Electrical / Mechanical / Medical / Telecommunications Engineering
Speaks fluently Finnish and English
Experience required: 2-5 years, with experience of Med tech business or similar field service technical experience or health care environment
Any other particular aptitude / skill required: Ability to think independently, use sound judgement, prioritize; make quick decisions and problem-solve.
Ability to communicate effectively and work both independently and as part of a team on assignments.
IT literate.
Product training Desirable Theatre Skills, Product knowledge and experience of theatre environment
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.