Job Information
Automation and Control Strategies Group, INC. dba ACS Professional Staffing System Administrator in Vancouver, Washington
- Location: Vancouver, Washington
- Type: Contract
- Job #8021 Overview: ACS Professional Staffing is looking for an employee to work on-site with our client. This System Administrator 2 position administers commercial off the shelf (COTS) software packages and packages desktop software applications for delivery to end users using multiple methods and technologies. This full-time position is located in Vancouver, WA. Pay range: $36.32 - $51.89 Benefits:
- Paid holidays: 11
- PTO: Starting at 10 days
- Sick Leave: Up to 56 hours per year (prorated based on start date)
- EAP: Employee Assistance Program
- Benefit Options Available: Medical, Dental, Vision, FSA, DCA, LPFSA, HSA, Group Life/AD&D, Voluntary Life/AD&D, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Voluntary Critical Illness, Voluntary Accident, 401k (immediately eligible for employee and employer contributions - employer match up to 4%)
- Other benefits include the following: Calm App, Access Perks Responsibilities:
- Serve as a system administrator, perform setup, installation, and maintenance of IT systems in an enterprise information technology (IT) environment.
- Support customers directly; resolve desktop, application, and related hardware challenges in a Citrix shared desktop/VDI environment.
- With manager or federal technical lead oversight and approval:
- Administer, research, sequence, patch, and deploy applications via Microsoft App-V.
- Administer, research, and prepare applications for deployment via Microsoft Intune and Configuration Manager.
- Administer, research, and prepare applications for delivery via Citrix XenApp/XenDesktop.
- Package in-house developed and commercial type applications using Flexera AdminStudio and Install Shield packaging software following an established process and workflow.
- Build application installation packages in Microsoft Windows Installer (MSI), Microsoft Windows Transform (MST) format, and Microsoft Application Packaging (MSIX) format.
- Re-package desktop applications, upgrades, and utility software using Flexera AdminStudio.
- Perform security baseline testing on new software titles or new versions.
- Work with development and system subject matter experts (SME) to automate application installation.
- Prepare, edit, and update process and technical support documentation.
- Assist management with providing a sustainable IT infrastructure by facilitating cross training and creating accurate, comprehensive, functional documentation.
- Troubleshoot calls from the IT Service Desk and start the resolution process, coordinating with other subject matter experts as required.
- Solve technical issues in a professional manner or escalate in a timely fashion.
- Provide 3rd tier/advanced technical support related to desktop technologies.
- Prioritize assigned work with a focus on client satisfaction and follow through.
- Understand the IT working environment sufficiently to explain technical issues and solutions to a wide range of technical and non-technical clients.
- Will provide on-call and backup support for existing systems and functions. Location for on-call and backup support may be at facilities or off-site. Required to carry a supplied cell phone/pager and work non-core hours when requested. Requirements:
- Associate or bachelor's degree in information/computer technology or a directly related technical discipline is preferred.
- 3 years of experience is required with an associate or bachelor's degree in applicable fields.
- 5 years of experience is required without a degree or an applicable degree.
- Applicable certifications may count for 1 year of experience.
- Experience must include direct work experienc To view the full job description,