Job Information
Riverview Bank Customer Service Rep - Teller (Orchards) - CUSTO002189 in Vancouver, Washington
We are a community-based full-service bank seeking a professional, enthusiastic individual to provide quality customer service, process teller transactions, and cross sell products at our Orchards Branch in Vancouver, WA.
This is a full time position with a benefits package including medical, dental, 401k, life insurance, and a paid time off program.
SUMMARY
Contributes to the provision of basic bank deposit services while promoting a positive Riverview image through friendly and efficient processing of customer transactions while following bank policies and procedures. In addition, the incumbent develops skills to generate deposit growth by learning how to assert himself or herself and effectively sell and cross-sell Riverview products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- - ##### Provide customer service and use problem solving skills to satisfy customer needs (may be in person and/or via the telephone).
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``` - - ##### Computer data entry and inquiry.
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``` - - ##### Process, record, track and verify various types of financial transactions, information and events.
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``` - - ##### Prepare and/or complete various reports and forms accurately.
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``` - - ##### Maintain a balanced cash drawer.
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``` - - ##### Sell and cross-sell Riverview products and services.
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``` - - ##### Open new accounts.
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``` - - ##### Follow branch procedures
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``` - - ##### Comply with regulatory and state and federal laws
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``` - - ##### Follow all security procedures
Additional Duties and Responsibilities:
- - ##### Participates in and completes training objectives with passing scores.
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``` - - ##### Follow all Riverview policies and procedures.
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``` - - ##### Other duties as assigned
RELATIONSHIPS
- - ##### Daily contact with Supervisor to receive direction and interpretation of existing and new branch procedures.
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``` - - ##### Daily contact with customers and prospective customers in providing assistance to fulfill their banking needs.
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``` - - ##### Frequently confer with other departments providing assistance and coordination of operations.
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``` - - ##### Occasional contact with members of professions with whom the incumbent must consult from time to time, i.e., attorneys, accountants, and other financial intermediaries.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); and 1 year of cash handling/customer service experience.
SKILLS:
- - ##### Ability to read and comprehend simple instructions, short correspondence, and memos.
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``` - - ##### Ability to write simple correspondence.