Campus Pride Jobs

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Product Manager- Technical

Overview

• Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends

• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap

• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements

• Collects and shares user stories with engineering teams

• Acts as the voice of the business customer for the platform services

Role

• Owns the working backwards document and vision for feature releases

• Identifies gaps and charters new platform capabilities as required

• Makes use of metrics and competitive analysis to understand the platform and business needs for a platform product

• Compares features for competitive review to inform prioritization within a platform product release

• Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product

• Contributes near-term input (quarterly) for the platform product portfolio and roadmap

• Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests

• Exhibits expertise within platform feature area and coordinates with interdependent teams

• Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set

• Has visibility into the design of the user experience

• Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed

• Continuously monitors feature development at the feature level

• Reviews product demo with the development team against acceptance criteria for the feature set

• Prepares launches and monitors platform performances, adoption, and operational health for feature sets

• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership

• Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature

• Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues

• Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them

• Coordinates internal forums to collect and identify feature-level development opportunities

• Enables self-service support and/or works to reduce overhead

• Identifies feature risks from business and customer feedback and in-depth analysis of operational performance; shares with senior leadership

• Establishes a network within the organization; begins to build internal and external networks

• Assists with onboarding process of new candidates

Job Specific Experiences:

• Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems supporting your platform products. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.

• Understands and can explain the business context and the associated customer use cases

• Proficient at grooming user stories, setting entrance/exit criteria and prioritizing a platform product backlog

• Understands the technologies supporting the platform product and are able to hold your own in debates with other PM-Ts, TPMs, SDEs, and SPMs

• Recognize discordant views and take part in constructive dialog to resolve them

• Verbal and written communication is clear and concise

• Improve team processes that accelerate delivery, drive innovation, and improve quality

• High-energy, detail-oriented, self motivated, pro-active and have the ability to function under pressure in an independent environment.

Technical Skills - Advanced Skills in the following areas:

• Agile Development

• Architecting Solutions

• Consulting and Strategic Judgement

• Requirements Gathering

• Technical Documentation

Professional Skills - Intermediate Skills in the following areas:

• Business Acumen

• Future Focus

• Innovation and Thought Leadership

• Personal Influence

Additional Highly Desirable Attributes:

• Bachelor's degree in Information Systems, Information Technology, Computer Science or Engineering or equivalent work experience.

• Be able to read and write code (Java, Advanced Java, JavaScript, SQL etc)

• Be able to work with Debugging and Monitoring tools – Splunk, Dynatrace

• Having experience with Agile Tools – ALM, Jira, Aha

• Knowledge and experience in the following areas:

• Information security protocols like symmetric and asymmetric cryptography keys and algorithms, hashing algorithms, cryptographic certificates.

• Cloud computing (eg Azure, AWS, PCF, Kubernetes)

• Microservice architectures

• Payment industry protocols including messaging standards such as ISO8583

• EMV specifications

• Global platform specifications

• Low level data formatting (bits, bytes, hexadecimal representations, ascii, base64 etc)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.