Job Information
Amazon SPS Associate, SPS in Uttar Pradesh - Virtual, India
Description
The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
Key job responsibilities
This role requires an employee to take calls, emails and support seller partners through chats as well.
Majority of the communications with the SPs is over the phone calls, employee should be comfortable to communicate in Hindi as well along with being proficient in English.
We are open to hiring candidates to work out of one of the following locations:
Virtual Location - UP
Basic Qualifications
1+ years of customer service experience
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications
Experience with Excel
Preferred Qualifications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays