Campus Pride Jobs

Description

· The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.

· Demonstrates effective, clear and professional written and oral communication.

· Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.

· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

· Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

· Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

· Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

· Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

· The employee will be required to support the sellers via phone/chat and emails.

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - UP

Basic Qualifications

• 1+ years of customer service experience

• 1+ years of driving process improvements experience

• Speak, write, and read fluently in English

• Experience with Microsoft Office products and applications

• Experience with Excel

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• should be comfortable to work for rotational shifts

• should be graduate and above