Job Information
Vertafore Customer Support Specialist I in US, United States
Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
JOB DESCRIPTION
Customer Support Specialists serve as the face of Vertafore and focus on the customer experience by identifying and resolving customer issues with Vertafore products.
Core Responsibilities:
• Provides superior support to clients by resolving issues and answering non-technical/technical questions regarding our software products and services
• Documents customer cases using a leading-edge customer relationship management system
• Teams with product development and other functional areas to escalate issues and work through resolution
Core Requirements:
• Prior customer service experience helpful
• Advanced interpersonal, verbal, and written communication skills
• Customer-centric and motivated to help people
• Excels in a fast-paced, agile team environment
• Problem solving, analytical, and critical thinking skills
• Driven to accomplish individual and team goals through personal organization and time management
• Technically competent with knowledge of MS office and proficient with relevant tools and technologies
• Aptitude for learning
• Dependable and reliable attendance
Additional Requirements and Details:
Travel required up to 5% of the time
Located and working from an office location when required
Ability to work remote with a stable internet connection on an as needed basis
Occasional lifting and/or moving up to 10 pounds.
Frequent repetitive hand and arm movements required to operate a computer.
Specific vision abilities required by this job include close vision (working on a computer, etc.).
Frequent sitting and/or standing.
#LI-Hybrid
$36,400 / year