Job Information
Hilton Room Attendant/客房服务员 in Urumqi, China
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Room Attendant cleans assigned guestrooms and keep related room floors clean at all times during a shift, assisting guests with any questions they may have.
What will I be doing?
As the Room Attendant, you will be responsible for performing the following tasks to the highest standards:
• Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures.
• Ensure that guests' privacies are protected during service.
• Offer all possible assistance to guests and respond to guests‘ requests.
• Clean and replenish supplies for guestrooms according to standards and procedures.
• Does turndown service when required.
• Ensure master keys are kept secure at all times.
• Keep trolleys neat and adequately supplied.
• Maintain all equipment in good working condition.
• Keep linen room neat and in good order.
• Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor.
• Be courteous and professional at all times, delivering high quality service to guests.
• Maintain good working relationships with team members and all other departments.
• Report maintenance issues promptly to the Engineering team.
• Ensure compliance of lost and found procedures.
• Take appropriate action to resolve guests’ complaints.
• Promote the hotel and Hilton products and services.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Adhere by the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
• Carry out any other reasonable duties and responsibilities as assigned.
希尔顿在全球100多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。
如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。
在遵循希尔顿集团及酒店政策程序的前提下，确保对所指定的客房及走廊提供最高标准清洁及服务。
我的具体职责是什么 ?
作为客房服务员，您将应以最高标准完成以下任务：
•在工作时间内清扫酒店制定标准工作量，确保所有客房达到希尔顿酒店制订的政策。
•确保所分配的区域的高度清洁。
•确保所服务客人的隐私被保护。
•尽可能地为客人提供帮助,响应客人的要求。
•按照程序和标准打扫和补给客房。
•需要时提供开夜床服务。
•随时保证万能钥匙的安全。
•保持手推车的整洁和充分的补给。
•维持所有的装备处于良好的工作状态。
•保持布草房的整洁和井井有条。
•向楼层主管汇报任何布草、家具、固定物或装置的丢失或损坏，及地毯大理石的养护状况。
•随时为客人提供专业的高质量的服务。
•与本部门和其它部门的同事保持良好的工作关系。
•迅速向工程部汇报维修问题。
•严格依照失物招领程序处理客人遗留物品。
•采取合适的行动解决客人的抱怨。
•维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。
•遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。
•如有必要，酒店管理层有权更改或补充该职位描述。
•完成任何其他合理的职责和被指派的职责。
What are we looking for?
A Room Attendant, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• High school graduate and attended skills training school.
• Minimum of 1 year of experience in the Housekeeping department.
• 1-2 years of experience in similar capacity with international chain hotels.
• English literate to meet business needs.
• Good knowledge of housekeeping’s daily operations on guest floors
• Flexible with working hours, able to work morning / evening shifts, weekends and public holidays.
• Good knowledge of chemical usage and cleaning rooms.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
我们寻找什么样的人才?
希尔顿客房服务员始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:
• 具有良好的管家部楼层日常操作方面的知识。
• 能够适应变动的工作时间，可以上早班和夜班，并且能在周末和公共假日上班。
• 具有良好清洁剂使用及清洁房间方面的知识。
• 至少具有一年的楼层工作经验。
• 高中或职业培训学校。
• 基本的英语水平。
• 一至两年同级别国际连锁酒店的工作经验。
服务于希尔顿将会如何?
希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌。延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景“让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意”团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！
Job: Housekeeping and Laundry
Title: Room Attendant/客房服务员
Location: null
Requisition ID: HOT09UVR
EOE/AA/Disabled/Veterans