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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12392907 Office Support Associate - Department of Economics

College of Liberal Arts & Sciences

University of Illinois at Urbana-Champaign

The Department of Economics in the College of Liberal Arts & Sciences is seeking to hire an Office Support Associate that will help maintain a high level of customer service and support to our Economics Undergraduate Program including the Director of Undergraduate Studies, Academic Advisors, Career Services Center, and faculty.

Duties and Responsibilities

Department Support

• Attentively greet all front-office visitors in a timely and welcoming manner, assessing the urgency of needs and addressing inquiries and/or concerns, and check-in students for advising appointments.
• Monitor the undergraduate office general email box and answer or assign emails to advisors.
• Utilize attention and expertise to answer various ranges of inquiries via email, phone, and in person. Connect guests to other offices and resources and redirect questions to advisors or other staff.
• Maintain a university-issued Travel Card (\"T-Card\") for the undergraduate advising team to be used for events, purchases, and catering.
• Reconcile T-Card charges in the university\'s reimbursement system, Chrome River.
• Collect and organize office supply and promotional item orders for the undergraduate staff and submit them for processing.
• Maintain a working knowledge of the approved budget for the undergraduate staff.
• Make copies of forms and request brochures for the undergraduate office as needed.
• Ensure the undergraduate aspect of the website is current and oversee all updates.
• Collect student forms and distribute them to advisors or staff for processing in a timely manner, ensuring confidentiality.
• Update student lists, utilizing appropriate reports and databases, or contacting necessary offices.
• Provide support during undergraduate events including, but not limited, to: securing the venue, creating any forms or documents for the event and making them available in Box, preparing degree reports and ceremony pamphlets for convocation, ordering food, ordering faculty regalia, securing parking spaces, packing supplies necessary for the event, setting up and cleaning up. Events include, but are not limited to, admitted student visits (coordinate with Admissions Office), convocations, and Homecoming gatherings.
• Request space reservations using the Office of the Registrar\'s ASTRA space reservation system.
• Collect & upload documents to box
• Create forms utilizing Form Builder for registration, payments, reimbursements, etc.
• Pull & compile data via ATLAS Reports, DMI, EDDIE, or other data systems.
• Prepare welcome/onboarding packets for advisors to hand out. and maintain all requested visits in a spreadsheet.
• Prepare and distribute the weekly emailed Newsletter, sent on Tuesdays at 10am
• Assist undergraduate staff as needed with other items including contacting students, scheduling meetings, communicating course updates, etc.
• Other duties as assigned to further the mission of the department.

Registration & Course Assistance

• Assist students with registration questions and problems. This may include course availability, restrictions, overrides, adding/dropping classes, student holds, independent study/research, etc.
• Utilize BANNER to issue registration overrides as requested, troubleshoot registration errors reported by students, and collect information on class size including cross-listed classes & remaining seats to update advisors.
• Assist faculty, staff, and students wi h various course-related needs, including independent studies, grade corrections, and other duties under the direction of the director.
• Coordinate conflict and proficiency exams, schedule rooms & proctors, update the website, send email announcements, maintain student reports, deliver exams to proctors & return to the professors when complete, submit answer sheets to the testing center.
• Update all undergraduate documents with new course information including major requirement sheets, 400-level info sheets, etc. each semester. Assist departmental staff in other areas, such as scheduling proctors, teaching assistant, grader assignments, and other items to support the office.

Back-Up Support

Provide backup support for other department administrative staff regarding reception duties and various other tasks relevant to the Office Support Associate position such as:

I-Card Contact: Supply card readers and/or laptops to check students in during class/exams/events, work with ATLAS to resolve any errors, and pull reports as requested or needed

Key Distribution: Document key loans and/or provide Econ-affiliates with access to iCard swipe enabled doors.

Assist with maintaining equipment/technology loans to faculty, staff, and visitors.

Building Maintenance: Report Econom