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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11886036 Assistant Director of Residential Life for Conferences, Events and Residential Operations

University Housing - Residential Life

Job Summary

Responsible for the overall operations of the University Housing conference program, large-scale event planning, move-in, break housing, interim housing and early arrivals. Developing and sustaining conference business, generating revenue for University Housing, and the operational management of customer service functions related to conferences, events, the Student Dining and Residential Programs Building (SDRP), programming space in and adjacent to University Housing Facilities (e.g., Ikenberry Quad), and the programming space at Illinois Street Residence Hall and Table 1867 (ISR). The individual in this position will engage and implement University Housing\'s diversity, equity, and inclusion initiatives.

Primary Position Function/Summary:

Responsible for the overall operations of the University Housing conference program, large-scale event planning, move-in, break housing, interim housing and early arrivals. Developing and sustaining conference business, generating revenue for University Housing, and the operational management of customer service functions related to conferences, events, the Student Dining and Residential Programs Building (SDRP), programming space in and adjacent to University Housing Facilities (e.g., Ikenberry Quad), and the programming space at Illinois Street Residence Hall and Table 1867 (ISR).

The individual in this position will engage and implement University Housing\'s diversity, equity, and inclusion initiatives.

Unit Leadership and Supervision

• Provide leadership and direction to the Conference Services, Events and Residential Operations team, developing and planning for programs, services and operations within a residential curriculum model.
• Direct a dynamic staff structure to effectively meet the needs of residents, guests, conference groups, and all staff.
• Work collaboratively with other University Housing executive leaders to develop, recommend, modify and implement standards, best practices, and related policies and procedures.
• Review and approves exceptions or waivers related to operational policies and procedures.
• Respond to requests from the Director of Residential Life and Assistant Vice Chancellor of Auxiliary, Health & Wellbeing and Executive Director of University Housing to resolve special requests.
• Direct the planning and coordination of the \"Protection of Minors\" process for University Housing to ensure safety for residents and guests under the age of 18.
• Develop relationships with various Residential Life, University Housing, Student Affairs, campus and community partners and serve on committees as the department representative.
• Lead and direct committees and project teams on programs and projects required by local, state or federal rules, regulation, or by law.
• Lead and guide operations to incorporate university, divisional, and departmental strategic priorities and learning outcomes in all areas of practice and implementation of the University Housing and Residential Life program.
• Direct staff in the evaluation of programs and services, leveraging data-based decisions making to strategically plan for improvement and success for space reservations, break housing, move-in, summer conference, etc.
• Participate with Residential Life leadership in a year-round on-call rotation to support the residence hall and apartment staff in managing emergencies and crisis incidents.

Conferences

• Provide leadership, direction and administrative oversight of the conference program.
• Strategically engage in conference planning, outreach and engagement to build and retain conference business in conjunction with members of the Auxiliary, Health, and Wellbeing Conference and Event Services leadership team.
• Coordinate and direct operational integration to align efforts and ensure effective and efficient delivery of services with all functional areas and units in University Housing and lead overall operational integration with all campus stakeholders related to conference services.
• Manage the development and maintenance of booking and reservation methods utilizing current technology and software (StarRez, EMS Space Reservations System) to ensure excellent customer service.
• Manage and monitor all financial operations related to conferences, making budgetary recommendations and/or proposals to further efficiency and revenue growth efforts.

Residential Life Operations

Coordinate and manage staff in completing scheduled operational transitions (summer operations to academic year, academic year to summer operations).Processes would include but are not limited to interim summer housing, pre-early arrival housing and early arrival housing for students, student employees, and other campus units.

Strategically collaborate with Residential Life Leadership Team and committees