Job Information
Pennsylvania State University Visitor Services Scheduler and Trainer in University Park, Pennsylvania
APPLICATION INSTRUCTIONS:
CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/EfiwgKReZ4VAjprFZPKWUm0Bq_sU3KzTmERfpryq0esPKQ) . Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/Eeys15Xva4hFokHVtbP1eGIB5i1WFLc-J3k9KHgrFYZ7mg) Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants (https://hr.psu.edu/sites/hr/files/Application_Process_for_External_Applications_Non-Penn_State_Employees_.pdf) .
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants (https://hr.psu.edu/current-employee/flexible-work-arrangements/out-of-state-notice?utm_source=workday&utm_medium=req&utm_campaign=Oct23&utm_id=out-of-state) .
JOB DESCRIPTION AND POSITION REQUIREMENTS:
The Palmer Museum of Art at Penn State is seeking applicants for the position of Visitor Services Scheduler and Trainer. This is a part-time staff position reporting to the Director of Education. The position serves as a team leader for Visitor Services Associates to ensure an exceptional museum experience and to maintain a positive and welcoming environment for all museum visitors from diverse backgrounds with varying goals and interests. In keeping with the museum’s core values, this position is committed to the highest standards of the museum profession and to creating a culture and environment that leads to meaningful experiences for all constituents.
Duties include:
Onboard, train, and coach Visitor Services Associates, which include part-time staff, interns, and volunteers.
Communicate museum policies and practices to newly hired employees.
Identify and address coaching needs and participate in developing training plans for Visitor Services staff and volunteers.
Generate weekly/monthly staffing schedules to ensure full coverage of the museum’s visitor services operations along with employee preferences.
Ensure proper staffing following standard procedures; monitor weekly hour limitations for part-time employees.
Monitor and track part-time employee attendance; administer proper call-off procedure and track attrition/turnover as well as evidence of success.
Maintain knowledge of University and museum customer service policies, procedures, and practices.
Maintain Visitor Services records to include collection of visitor attendance data and reports, and visitor feedback.
Maintain Visitor Services manuals.
Consider process improvements and share recommendations with management.
May perform duties of Visitor Services Associate at the front desk.
This is a part-time position with the need for flexible scheduling. The museum is open to the public Wednesdays through Sundays, and this position requires weekend shifts.
Experience in an arts non-profit, or educational setting preferred. Bachelor’s degree or higher in an Arts-related discipline preferred. Excellent communication, customer service, and organizational skills. Strong interpersonal skills, including sensitivity to multiculturalism, diversity, and accessibility. Ability to work with a wide variety of people, including students, faculty, staff, community members, and volunteers. Knowledge of Microsoft Excel and Word.
To apply for this position, please submit your resume and cover letter.
The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.
CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here (https://police.psu.edu/annual-security-reports) .
Employment with the University will require successful completion of background check(s) in accordance with University policies.
EEO IS THE LAW
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Federal Contractors Labor Law Poster (https://affirmativeaction.psu.edu/files/2022/01/Federal-Contractors-Labor-Law-Poster.pdf)
PA State Labor Law Poster
Affirmative Action (https://policy.psu.edu/policies/hr11)
Penn State Policies
Copyright Information (https://www.psu.edu/copyright-information)
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University Park, PA