Job Information
Penn State University Talent Acquisition Food Services Supervisor (Starbucks Manager) in University Park, Pennsylvania
Reference #: REQ_0000058397 APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.
JOB DESCRIPTION AND POSITION REQUIREMENTS: Join a dynamic customer service-oriented team at Campus Retail Dining. The selected candidate will be responsible for the management of a high-volume Starbucks Licensed Store located in the HUB-Robeson Center. Food Services Supervisors oversee food service operations at specific residential or retail dining locations. Assigned staff may include full-time, part-time, students, and temporary employees. The supervisor's primary responsibility is creating an environment for excellence in customer service through product and services oversight, effective personnel supervision, regulatory compliance, cost containment, business growth and trend awareness.
Create an environment for excellence in customer service; monitor food preparation; ensure overall quality of product and services offered
Hire, train, coach, supervise, and evaluate assigned employees; prepare schedules; communicate and enforce standards
Uphold food quality control procedures; conduct regulatory compliance inspections; assure adherence to university and departmental policies, procedures, and guidelines; report, address, and correct discrepancies
Address staff, customer, and vendor issues of concern; provide guidance and timely solutions; follow-up as necessary; escalate as required
Execute environmental stewardship in all operational areas; evaluate, schedule, and oversee equipment and facility maintenance; recommend equipment purchases; participate in facility renovations and upgrade projects as directed
Analyze budgetary items, containment costs, and business growth opportunities; prepare reports and make recommendations
Maintain inventory; purchase product and supplies; negotiate prices; resolve quality and quantity issues
Under management guidance and direction, research, develop, market, and implement new products, menus, recipes, and concepts
Meet with special event and catering customers; manage, plan, and execute functions to customer satisfaction
Follow Collective Bargaining Agreement provisions; participate in grievance procedures, hearings, and arbitrations as required
Participate in departmental and University-wide initiatives and committees; complete special projects and reports as assigned
Education and Experience: Minimum of a Bachelor's degree and three (3) years of related experience. Or, and equivalent combination of experience and education.
As a member of Auxiliary and Business Services within the Finance and Business unit, you will be joining a team of individuals who have the ambition to help Penn State succeed. Workforce diversity, cultural inclusiveness, and employment equity are deeply rooted in Penn State's historic mission. Just as we are committed to being a diverse educational environment, we are also committed to being a diverse working community. As a community, we endeavor to be a mixture of cultural backgrounds, life experiences, and individual perspectives that add variety and vitality to the workplace. The University believes that we can learn from each other's differences and break down the barriers that separate us. Penn State is a place where everyone can be themselves, together.
The salary range for this position, including all possible grades is: $42,100.00 - $61,000.00
Salary Structure - additional informa ion on Penn State's job and salary structure.
CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
Employment with the University will require successful completion of background check(s) in accordance with University policies.
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Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.