Job Information
Waystar Client Consultant in United States, United States
ABOUT THIS POSITION
The role of the Client Consultant is to partner with Client Success Managers (CSM), who are the primary business contact for our clients. The Client Success Management team is responsible for building relationships with existing clients to ensure a high level of Client Satisfaction, Revenue Retention, and driving Growth of the Waystar solutions. The Client Consultant will partner with the CSM to identify solution optimization and expansion opportunities. The Client Consultant will collaborate with colleagues to promote Waystar as a market leader in technology, innovation and client satisfaction. Client Success must collaborate across the organization to exceed our goals. Communication, interpersonal relationship development, advanced knowledge of Waystar technology and understanding of our client’s business are necessary for success.
WHAT YOU'LL DO
Advise CSM team members in identifying product-related needs, optimization opportunities, workflow recommendations and growth potential for clients.
Assist team members in creating and executing client health improvement plans
Analyze multiple data sources and provide recommendations for Client Satisfaction, Retention and Growth
Provide post implementation support to ensure client stability as they transition to CSM
Contribute to projects improving client experience
Maintain specialist level knowledge of some Waystar solutions and processes
Maintain knowledge of current conditions and competitors in the healthcare industry
WHAT YOU'LL NEED
Bachelors degree, Masters preferred
5+ years hospital revenue cycle experience
Some consulting or operations background with quantifiable improvements in RCM metrics
Proven track record working with and influencing decisions at the C-Level on down to the staff level
Knowledgeable with enterprise scale HCIT systems (e.g., Epic, Meditech, Cerner, etc)
Ability to prioritize and execute on multiple tasks and projects, initiate and quickly learn new concepts
Must possess strong analytical, problem-solving and writing skills
Ability and willingness to participate in client travel
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.
WAYSTAR PERKS
Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Category: Client Operations
Job Type: Full time
Req ID: R2011