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CompuCom L1 Technician in Union city, California

Job Description

e X cell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. We have a brand-new opportunity for a qualified Level 1 Technician to join our client’s team onsite in Union City, CA. This opportunity is a contract position for 3 months with a possibility to convert to direct hire. The ideal candidate must be professional, well spoken, and have good verbal and written communications skills. Scope of Activity and Responsibilities:

  • Unboxing supplies

  • Shredding hard drives

  • Submitting tickets in the system (Remedy)

  • Support Lenovo laptops, and a mix of network printers

  • All our work comes from ServiceNow ticketing system

  • Break-fix support, changing system boards, hdds, laptop LCDs etc.

  • Good troubleshooting skills in both hardware and software

  • IMAC – receiving equipment, unboxing, and deploying (set up, breakdown)

  • Will be responsible for shipping and tracking equipment to remote users, tracking returns, and documenting everything in the ticket

    Required Skills and Qualifications:

  • Minimum 1 to 2+ years of experience with knowledge of a ticketing system of some kind required

  • Comptia A+ certification required

  • MS Office 0365 experience

  • Remote access experience

  • SCCM Imaging experience

  • Asset management experience

  • Lenovo warranty certifications a plus

  • Supporting Windows 10

  • Must be detailed and process oriented

  • Must be able to work independently following detailed steps

  • Must be able to document troubleshooting steps taken and maintain daily ticket status

    The resource will need to go through the background check process which requires fingerprinting. Full COVID-19 vaccination may be required. We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.