Job Information
Robert Half Help Desk in Tunica, Mississippi
Description
We are seeking a skilled and motivated Help Desk Technician to provide on-site technical support in our client's office! The ideal candidate will have experience in troubleshooting hardware and software issues, excellent communication skills, and the ability to work independently.
Key Responsibilities:
Provide first-level technical support for desktops, laptops, printers, and other office peripherals.
Respond to help desk tickets, phone calls, and emails in a timely and professional manner.
Troubleshoot hardware and software issues, providing timely resolution to ensure minimal disruption to office operations.
Assist with the setup and maintenance of user accounts, permissions, and passwords.
Perform regular maintenance and updates to ensure system security and efficiency.
Escalate complex issues to higher-level IT staff when necessary.
Conduct routine checks and maintenance on office equipment to ensure optimal performance.
Document technical procedures, solutions, and user guides.
Maintain inventory of hardware and software assets.
Provide support for remote users as needed.
Requirements
Qualifications:
High school diploma or equivalent; additional technical certifications or coursework preferred.
Proven experience as a Help Desk Technician or similar role in an office environment.
Strong knowledge of Windows and Mac operating systems and common office software applications.
Familiarity with office equipment such as printers, scanners, and conferencing systems.
Excellent problem-solving skills and attention to detail.
Strong communication skills, both written and verbal.
Ability to work independently and manage time effectively.
Customer-focused attitude with a commitment to providing high-quality support.
Physical ability to lift and move computer equipment as needed.
Preferred Qualifications:
Associate or bachelor’s degree in information technology, computer science, or a related field.
CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar certifications.
Experience with network troubleshooting and support.
Knowledge of office management systems and remote support tools.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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