Job Information
One Gas Sr Business Systems Analyst, Customer Service Support in Tulsa, Oklahoma
Position Description:
PLEASE NOTE: This position can be based in Tulsa, El Paso, Oklahoma City, or Topeka. This will be a hybrid position consisting of two days in office per week(subject to change).
Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!
As the Sr Business Systems Analyst for Customer Service Support, you will be part of a highly collaborative team responsible for bill print/insert services and CSI vendor relationship. Strong analytical, meticulous documentation skills, and a solid technical aptitude will all lead to success in this role.
What You Will Do
Lead all aspects of work related to documenting business needs, system documentation, tracking and resolving user issues, testing, and training for systems applicable to business unit supported.
Lead medium to complex efforts to define, document, and maintain system specifications including business processes, functional requirements, and functional designs.
Troubleshoots high-priority and/or complex production support tickets and end-user questions that may require collaboration with multiple business or technical teams to identify root causes and appropriate solutions.
Ensures issues are resolved in a timely manner to minimize the impact on the business.
Invests time with business to continually develop an advanced level of business knowledge of the business unit(s) supported.
Leads medium to complex reviews of business requests for IT projects and services, and collaborates with business requestor to create business case document that clearly articulates the scope and business value of the request.
Plans, designs, develops and maintains end-user training materials and job aides.
Plan, coordinate, and deliver end-user training.
Designs testing procedures to measure efficiency and integrity of processes.
Leads all aspects of software testing efforts. Documents and executes moderate to complex software test cases.
Develops software test plans and software test standards.
Introduces enhancements and procedure changes for supported systems.
Creates and maintains complex data queries and reports to provide data analysis tools to system users and stakeholders.
Leads and performs business analysis tasks as a member of a project team.
Regular and reliable attendance is required in performance of job.
Employee may be required to perform additional duties as assigned.
What You Will Need
Preferred Bachelor's Degree in accounting, finance, business administration, computer science, MIS, or other related fields, and previous experience in systems analysis, or an equivalent combination of formal education
Experience and/or training related to Enterprise applications.
Experience with the application of arithmetic and algebraic formulas used in computer applications.
Experience configuring applicable systems software.
Experience and training relative to:
Desktop application/hardware
Interpersonal communications
System security administration
SQL query skills
Experience identifying, researching, and analyzing systems software problems and performing systems evaluation.
Experience reviewing and interpreting manuals, journals, computer printouts, dumps, and correspondence.
Experience researching, preparing, and composing systems operating procedures and documentation, reports, and correspondence.
Experience interacting, advising, guiding, training, and communicating effectively.
Experience leading and facilitating discussion groups and workshops to achieve a specific objective.
Experience in organizing, coordinating, and tracking the work of others.
Experience developing and presenting information to individuals and groups.
Read and write fluently in English.
Mobility to travel in and around office facilities system-wide.
Communicate and/or exchange information or instructions and conduct oral presentations.
Visual ability sufficient to perform job duties.
Diversity at ONE Gas
Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.
ONE Gas has great benefits! Here are just a few:
Medical/Dental/Vision packages that fit your family's needs.
Paid Time Off
401K is 100% matched up to 6%.
Profit Sharing Plan
Paid Parental Leave
Basic and Operation Employee Term Life Insurance
Education Assistance and Tuition Reimbursement
Position Requirements:
The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.
ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.
Job ID: 6010
Functional Area: Customer Service
Position Type: Full-Time Regular
Relocation Provided: No
Location: Tulsa, OK
Department: IT TECH SUPPORT
Internal / External: Internal and External
Experience Required: 5 - 7 Years