Job Information
UNS Energy Corporation Processing Support Specialist, Resource Management Team in Tucson, Arizona
Processing Support Specialist, Resource Management Team
Company Tucson Electric Power
Location Tucson, AZ
Requisition ID 5688
About Us
UNS Energy Corporation (http://www.uns.com) , headquartered in Tucson, Arizona, is a subsidiary ofFortis Inc. (https://www.fortisinc.com) , the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona.
We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP’s case, since the 1890s. We’re building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service.
Your Employer of Choice
Our culture is rooted inshared core values (https://www.tep.com/careers/#values) that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference. Be Part of Our Story.
We create opportunities for employees to thrive through:
Continual growth: In an industry changing faster than ever before, our commitment to professional growth and leadership development means we never stop challenging ourselves to explore new possibilities.
Active Engagement: We support a collaborative environment, with peer-to-peer learning and employee-driven groups that foster an inclusive culture.
Total compensation: UNS Energy Corporation also offers a competitive compensation and benefits package that includes a 401k plan with a generous company match, a company-sponsored pension plan, affordable individual and family health insurance plans, tuition assistance, life insurance, long-term disability insurance and much more.
Hear from some of our employees,here (https://youtu.be/hpknvJPLuoc) andhere (https://youtu.be/7BECywu-Re4) .
Job Description - Processing Support Specialist, Resource Management Team
Tucson Electric Power provides safe, reliable electric service to approximately 433,000 customers in Southern Arizona. We provide the energy behind Tucson’s economy. We also embrace a spirit of giving, dedicated to improving quality of life in the community we have served since the 1890s. We’re building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable and affordable service. Our culture is rooted in shared core values and shaped by a team of innovative, dedicated and engaged professionals who power our vision and make a difference every day.
A vacancy exists for the position of Processing Support Specialist with Tucson Electric Power's Resource Management Team.
Date Posted: July 02, 2024
Date Expires: July 15, 2024
Testing Date: Week of July 22, 2024 (You will be notified of date/time)
Interview Date: Week of July 22, 2024 (You will be notified of date/time)
* _Candidates selected for testing will receive a confirmation email at the email address provided on the application as notification of the scheduled date and time of the testing session. Dates are subject to change based on business needs, weather and unforeseen circumstances. *_
Please complete the online application on the company Intranet under My HR or at www.tep.com under the careers link. If you have any questions, contact Nitasha Bettridge at nitasha.trussbettridge@tep.com
Normal Minimu m Requirements
Minimum two years’ experience in a customer service or office support position, or in the Utility Business
Must have experience in a high-paced, structured environment
Must have computer proficiency (intermediate MS office skills, i.e. outlook, excel and word)
Must be able to communicate effectively, both verbally and in writing, with Company personnel and customers
Must possess a High School diploma, or GED equivalent
Must possess basic math, computer skills
Ability to successfully manage difficult customer conversations, using empathy and effective listening skills
Ability to demonstrate problem solving and decision making skills
Ability to work both independently and as part of a team
Ability to work harmoniously with fellow workers
*PLEASE NOTE: To be considered for this position, a resume must be submitted, enumerating qualifications and skills.
There will be a two-part testing procedure required for this position. The first step is computer-based testing followed by a behavioral based interview. Part one must be passed to progress to part two.
We are providing a study outline to prepare for both the computer testing and the behavioral based interview. The outline is designed to maximize test results by centralizing study time in the areas listed below:
Computer Based Testing
Proficient in Excel
Proficient in Word
Behavioral Based Interview
The interview is a behavioral-based interview incorporating Tucson Electric Power Core Competencies. We believe past behavior is the best predictor of future behavior, and more recent behavior, is a better predictor of future behavior than older behavior, and long-standing trends are better predictors of behavior than isolated incidents. We therefore have patterned the questions during the interview to solicit behavior patterns that indicate with higher predictability whether the candidate can perform the job as required. This type of interview is different than those you may have taken in the past.
Core Competency Outline
Considers the financial implications for each decision you make.
Demonstrates an understanding of the cost pressures inherent within our business and is able and willing to take action accordingly.
Seeks out new learning opportunities as well as sharing, identifying and acting on lessons learned from successes and failures.
Sincerely, willingly and continuously reaffirms key goals or values.
Helps detect and resolve team breakdowns resulting from change.
Learns and develops new skills or behaviors to adapt to constant, sometimes turbulent change.
Shows a willingness to take calculated risks to accomplish project deliverables.
Shows flexibility with current procedures to effectively achieve a business result for a customer.
Improves performance by applying concepts from other situations to a new situation.
10.Is determined to succeed and maintains focus in the face of the challenges.
11.Be able to discuss the Core Competencies.
Financial Intelligence
Possesses financial understanding and demonstrates the ability to foster and lead cost efficient initiatives without sacrificing quality or core values.
Develops People and Self
Views people, their knowledge, and capabilities as the organization’s core assets. Supports the structures and policies that encourage employees to continuously seek improvement. Creates development possibilities for self and others.
Effectively Manages Change
Accepts and successfully adapts to change. Helps others adapt and remain effective.
Results Oriented
Is willing and able to be competitive and take risks in growing the organization’s profitability, while holding self and others accountable. Seeks to accomplish critical tasks with measurable results. Personally strives for excellence in performance by surpassing established standards. “Under promises and over delivers.”
Position Description
This job classification processes transaction documents of a specialized nature according to established department/Company procedures and guidelines. This classification also performs general clerical work as required.
Position-Related Responsibilities
Gather, research and verify information and prepare and process transaction documents through the assigned department’s established administrative systems and guidelines.
Typical documents include drawings, contracts, accounts payable and accounts receivable invoices, payroll time sheets and library records.
Coordinate processing activities with other units, departments or outside agencies as needed to complete transactions.
Track transactions as they progress through the system, follow up on targeted completion dates and investigate incomplete transactions.
Respond to oral and written customer and vendor inquiries about transaction processing guidelines and that status of specific transactions.
Establish, post, balance and maintain manual and automated record keeping systems.
Typical specialized databases or spreadsheets include accounting, payroll, enterprise content management, and library and archives systems.
Establish and maintain files for permanent documentation, including records for audit trails, and historical, operation and statistical reporting requirements.
Provide support and backup to mailroom personnel.
Perform assigned work in a safe and efficient manner in accordance with Company practices and procedures.
This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.
Knowledge, Skills and Abilities
Departmental or program related terminology, programs and procedures
Office practices and procedures
Business English, punctuation, grammar and spelling
Manual and automated records management practices
Computer software including: MS Word, Excel, Outlook, PowerPoint
Recordkeeping principles and practices
Operating a variety of office machines including copiers, scanners, and personal computers
Effectively communicating both orally and in writing
Interacting with customers and vendors and providing customer service
Accurately posting and maintaining specialized files and documentation in manual and automated systems
Identifying and completing specific actions required to complete a transaction and provide service
Performing basic arithmetic calculations
All employees are expected and required to adhere to the Company Code of Ethics and Principles of Conduct.
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Pay Rate: $25.42/hr
All job offers are contingent on successful completion of a pre-employment drug screen and background check.
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