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Robert Half IT Support Specialist in Tucson, Arizona

Description

Robert Half's client in Tucson is looking for an onsite IT Support Specialist.

• Set up, configure, and maintain computers and related equipment. • Troubleshoot, repair, update and maintain computer hardware and software. • Maintain computer hardware documentation and inventory. • Provide technical assistance for users to resolve software and hardware problems. • Provide on-site support or support over the telephone. • Assign priority to the issue/request. • Contact the appropriate team member to respond to the issue/request if necessary. • Respond to requests for assistance in a timely manner. • Resolve all requests for support in a timely manner. • Communicate with the user on progress in resolving the issue/request. • Propose a viable workaround when possible. • Document the resolution and communicate it with the user. • Create and maintain workflows and procedures to ensure efficient work processes. • Take ownership of assigned duties, projects and goals. • Continually and proactively work towards improving the HiMS experience for the customer, colleagues and company.

Requirements

Knowledge of and experience with the following: ❖ Microsoft Windows operating systems ❖ Microsoft Office 365 ❖ DNS ❖ Active Directory ❖ GPO ❖ Firewalls ❖ Anti-virus and remote software ❖ HyperV ❖ VMware ❖ Windows server • Knowledge of personal computers, word processing, spreadsheet and database systems. • Able to maintain and upgrade current hardware and software systems. • Able to handle multiple projects. • Available by cell phone for easy access by customer personnel. • Able to adapt to changing environments and new technologies.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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