Job Information
TEKsystems Universal Customer Advisor in Troy, Michigan
WORK FROM HOME AFTER TRAINING.
TRAINING: HYBRID REMOTE IN WARREN, MICHIGAN
INDUSTRY: LUXURY AUTOMOTIVE
SCHEDULE: MUST BE FLEXIBLE WEEKDAYS AND WEEKENDS.
BENEFITS: YES, HEALTH DENTAL VISION 401K PTO WEEKLY PAY
PAY RATE: $20-21/HR BASE + $2/HR Shift Premium after 11:00AM
POSITION: Universal Advisors are responsible for managing the day-to-day contact duties with customers across a wide variety of communication platforms. They are driven to provide support for their team leaders for the company to be successful in building relationships with our customers, other team members, dealership personnel, Field organization, Brand Quality, and various Leaders. The end goal is to have a team of highly skilled Advisors who can universally assist customers with any issues related to Customer Assistance, Marketing Support, EV (Electric Vehicle) or Connection Center questions, comments, concerns, issues, or feedback.
Responsibilities include:
Work together to create a team culture which puts the luxury customer at the center of everything we do while also delivering operational excellence and maintaining an engaging, vibrant workplace.
Technical troubleshooting of inbound calls regarding assistance with vehicle
connectivity, Wi-Fi, Infotainment and AutoMobile App.
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.