Job Information
Kelly Services 12151 - Sr Service Operations Consultant in Troy, Michigan
Together we change lives.
Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.
No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.
The Sr. Operations Consultant acts as the Operational Subject Matter expert during the implementation and deployment of a new or expanding outsourced workforce solution to ensure optimal client experience. This individual will lead the Business Process & Technology Workstream with key inputs for Change Management, Invoicing/Finance and Supply Chain Workstreams.
Duties & Responsibilities:
Operational subject matter expertise includes end to end business processes
Leverage partnerships with cross-functional teams to support miscellaneous technology elements such as integrations, 3 rd party timekeeping systems, purchase order systems, etc.
Support change management strategy and activities
Develop and deliver all required operational documentation for program enablement, including guides for program team members, client and supplier users.
Provide strong post-launch support to program team, internal and external users
Participate in all relevant project meetings, based upon workstream topic
May be requested to support multiple projects simultaneously, dependent upon project scope and team capacity
Skills Required:
Extensive experience with invoicing, working with accounts payable, and backend support
Extensive proven experience in outsourced workforce solutions and/or business consulting
Ability to consult and negotiate with internal and external clients to achieve the desired end result
Ability to work effectively and collaboratively within a cross functional team of internal and external partners to deliver a high quality solution
Ability to be agile, innovative, strategic and results oriented
Effective time management and organizational skills to support multiple projects simultaneously
Excellent communication skills, both verbally and written, including a keen ability to deliver effective communications to executive leadership both internally and externally
Critical thinking and effective listening applications to evaluate a situation and develop a sound solution which meets the objectives of internal and external clients
Technical aptitude to support learnings of new technologies and systems
Desire for continuous improvement and continuous learning through self-directed or company provided options
Business acumen and experience in large complex organizations
Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.