Job Information
Point Broadband Fiber Holding LLC Field Service Technician in Traverse City, Michigan
Field Service Technician Traverse City, MI
Point Broadband offers a fast paced, team-oriented work environment, competitive wages, benefits and paid vacations.
Field service technicians are responsible for customer equipment installation and service work. Technicians also maintain our inventory of network assets.
Computer networking skills are a plus but we will train the right person. Applicants must have a clean driving record and be able to pass a pre-employment background check and drug test.
Telecommunications, fiber, or cable experience preferred, but not necessary, WE WILL TRAIN YOU TO BE SUCCESSFUL!
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
- Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service
- Install and relocate outlets
- Install or remove converters and cable modems
- Install interior and exterior wiring
- Connect peripheral equipment
- Train customers on proper use of equipment
- Monitor, repair and record system, drop, and in-house leakage
- Assure proper signal levels and picture quality
- Identify causes of picture and/or signal degradation
- Troubleshoot from consumer device to tap
- Troubleshoot, repair and replace components from tap to consumer device
- Assure system security by terminating unused ports and tag drops and locking pedestals
- Take voltage measurements
- Understand/apply FCC and NESC technical standards
- Identify and report all incidents of noncompliance (FCC, NESC, OSHA and company standards)
- Provide superior customer service
- Complete all tasks to company quality standards
- Maintain professional appearance and behavior at all times
- Maintain excellent attendance
- Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
- Replaces defective/damaged tap plates and installs new taps
- Troubleshoots/repairs problems between customer equipment and the RF of the optical node
- Tests, maintains, splices, repairs and replaces coax cable
- Installs rigid and semi-rigid coax cable (underground and aerial)
- Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference
- Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from output of the node
- Performs underground and aerial construction duties associated with CATV operations
- Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compares findings with documentation
- Performs network troubleshooting including ping test, trace routes and speed test
- Installs power supply and performs field engineering walkouts
- Other duties as assigned - which may include training other employees
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to present technical information to a non-technical audience
Able to work independently
Able to accurately measure distances using tapes and other measuring devices
Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt OHM meter, sweep receiver, underground locator and TDR
Able to accu