Job Information
Robert Half Help Desk Analyst in Towson, Maryland
Description We are offering a contract-to-hire employment opportunity for a Help Desk Analyst based in Towson, Maryland. The successful candidate will be responsible for providing IT support, troubleshooting software issues, and maintaining our IT infrastructure. This position requires on-site presence and offers an opportunity to work and grow in the telecom industry.
Responsibilities include:
• Providing first-level contact and problem resolution for all users with hardware, software, and application problems
• Resolving user-reported problems using available tools and following procedures and policies for the handling of support cases
• Conducting diagnosis of problems, providing recommendations for improvement of large-scale IT systems
• Managing the daily performance of computer systems
• Utilizing Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, Intune, Windows Intune, Android iOS, Apple iOS to perform tasks
• Training computer users and promoting security awareness to ensure system security
• Setting up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
• Maintaining record of daily data communication transactions, problems and remedial actions taken, and installation activities
• Reading technical manuals, conferring with users, and conducting computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Requirements • Proficiency in Citrix Technologies
• Understanding and experience with Databases
• Familiarity with EO/IR systems
• Proficiency in Lotus Notes
• Proficiency in Microsoft technologies
• Ability to work with Active Directory
• Understanding of Computer Hardware
• Experience in Configuration Management
• Ability to provide Deskside Support
• Familiarity with Desktop Hardware
• Proficiency in Intune and Windows Intune
• Understanding of Android iOS and Apple iOS
• Prior experience in a Help Desk Analyst role or similar IT support role would be beneficial
• Excellent problem-solving skills and attention to detail
• Excellent communication skills, both written and verbal
• Ability to work effectively in a team
• Ability to handle multiple tasks and prioritize work under pressure
• Willingness to stay updated with the latest technology trends and developments
• Good understanding of network protocols and infrastructure. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .