Job Information
Manulife Transformation Delivery Associate in Toronto, Ontario
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
As a Transformation Lead, you will be providing ongoing representation of our Retirement Operations team while consulting on Product-led North American Value Streams. This is a key role within the Transformation Delivery team to drive transformation in alignment with our target operating model for Operations.
The Transformation Lead is an integral contributor to the ongoing development and creation of innovative products as well as continued improvement of our existing offerings. In this role, you will advocate for Operations efficiencies and automation as well as influence product decisions to ensure outcomes align with our Operations transformation objectives. You will assist in the identification and mitigation of business risks and impacts and support the marketing, training and change management teams’ deliverables to ensure they meet business needs.
In a rapidly changing environment, you’ll require the ability to manage competing priorities. You’ll also require strong communication and relationship building skills to build and maintain effective relationships with subject matter experts, stakeholders, Operations management, and value stream leads and members. You’ll be able to effectively collaborate and work alongside senior members of the organization to drive desired outcomes.
Transformation Lead
Are you inquisitive? Do you enjoy building strong relationships and love to learn?
Do you enjoy being challenged and working on different initiatives simultaneously?
Do you possess a strong knowledge of Manulife/John Hancock Retirement Operations?
Working Arrangement
Hybrid
This role may be for you….
As a Transformation Lead, you will be providing ongoing representation of our Retirement Operations team while consulting on Product-led North American Value Streams. This is a key role within the Transformation Delivery team to drive transformation in alignment with our target operating model for Operations.
The Transformation Lead is an integral contributor to the ongoing development and creation of innovative products as well as continued improvement of our existing offerings. In this role, you will advocate for Operations efficiencies and automation as well as influence product decisions to ensure outcomes align with our Operations transformation objectives. You will assist in the identification and mitigation of business risks and impacts and support the marketing, training and change management teams’ deliverables to ensure they meet business needs.
In a rapidly changing environment, you’ll require the ability to manage competing priorities. You’ll also require strong communication and relationship building skills to build and maintain effective relationships with subject matter experts, stakeholders, Operations management, and value stream leads and members. You’ll be able to effectively collaborate and work alongside senior members of the organization to drive desired outcomes.
What motivates you?
You obsess about customers, listen, act and engage for their benefit (both internal and external customers)
You think big, with curiosity and openness to new ways of doing things
You enjoy getting it done together and thrive in teams
You take ownership, enable business outcomes and focus on what matters
You do what is right, can advocate for Operations and support a case for change
You share your humanity, and are a key part of building our diverse and inclusive work environment
We are looking for someone with:
5+ years’ experience working in the North American financial industry
Experience and strong knowledge of Canadian (preferred) or US Retirement Operations
Experience with Manulife recordkeeping systems is an asset
Experience working with internal stakeholders
Knowledge of/exposure to agile project management is advantageous
Experience in managing timelines and stakeholders effectively
Confidence who is a self-starter and results focused
Superior analytical and organizational skills
The ability to collaborate with others, solve problems creatively and demonstrate high integrity while making appropriate judgment calls
Excellent speaking and writing skills to convey key messages in a succinct manner
The ability to maneuver complex information and distil into key meaningful insights and high impact slides to tell a story (strong PowerPoint skills is an asset)
Capabilities to negotiate, influence and persuade without authority
Superior relationship building skills
The ability to multitask in a fast-paced environment
High motivation, possessing an eagerness to learn
A natural curiosity and drive to understand and learn in areas they’re unfamiliar with.
On the job you will:
Contribute as the Transformation Lead on Canadian Retirement Value streams to support Operations in the development of product enhancements
Act as representative for all areas of Operations (Contact Centre, Member processing, Sponsor processing, Payroll services and Sponsor services)
With support from Operations Subject Matter Experts, actively interact and provide insights to value streams and team members
Support data-driven decisions by providing input on the right insights from the business
Work in and across cross-functional teams, to improve and execute business processes that serve the needs of all Operations stakeholders
Build relationships across the organization
Be creative and diligent in providing input and addressing various problems
Consult on multiple initiatives affecting different areas of the business
Manage multiple requests and meet challenging deadlines
What we bring
A bold ambition and set of goals to drive transformation in our industry
A mission for “Decisions made easier. Lives made better.”
A leadership team dedicated to your growth and success
Our best every day.
#LI-Hybrid
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Toronto, Ontario
Salary range is expected to be between
$70,350.00 CAD - $117,250.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.