Job Information
Amazon Sr. Enterprise Account Manager, Amazon Key in Toronto, Ontario
Description
As a Sr. Enterprise Account Manager for Amazon Key, you will be responsible for driving the adoption and growth of Amazon Key service among our largest and most strategic enterprise customers. Amazon Key allows customers to grant secure, keyless access to their homes for package deliveries, home services, and anywhere Key for Business technology is installed. In this role, you'll work closely with Operations (for installing products), Marketing (for how to position our products to the customer personas) & Program Management (how to scale). It will be this teams job to manage our top customer relationships and serve as escalation path for the success of our building management customer service.
Key job responsibilities
Proactively manage and grow a portfolio of enterprise-level customers, including the top 200 Multi-family owner operators, property managers and other large organizations
Collaborate closely with customer stakeholders to understand their delivery and access control needs, and position Amazon Key as the premier solution
Architect comprehensive Amazon Key programs tailored to each customer's requirements, including integration with their existing systems and processes
Drive the end-to-end sales cycle, from initial discovery to contract negotiation and implementation
Serve as the main point of contact and strategic advisor for your enterprise customers, providing exceptional client service and support
Identify and capitalize on cross-selling and upselling opportunities to expand Amazon Key's footprint within your accounts
Partner with internal teams
About the team
Amazon Key for Business is the multiunit arm of Amazon's secure delivery team. We enable 1-Click access to Amazon logistic's delivery drivers to customers doorsteps, improving the bottom line of our last mile operations and increasing Amazon's accountability and security for property owners/managers.
The Enterprise Account management team develops and maintains the largest multi-family real estate accounts in the US, and the portfolio expansion strategy to drive excellent customer obsession and revenue opportunities for both the customer and Amazon.
Basic Qualifications
10+ years of Microsoft Excel experience
Bachelor's degree or equivalent
Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Preferred Qualifications
Experience using Salesforce (or other CRM tool) or BI tools
Experience presenting to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.