Job Information
TEKsystems Sr, Business Analyst - D365 CRM in Toronto, Ontario
Our client, a large Pension Fund in Toronto is looking for a Business Analyst to join their IT Investment Solution Group, the Business Consultant will work as a primary liaison with business partners in Investment Management (across all asset classes) to manage a centralized CRM system(s) that deliver the needs of our partners, also help the PMO office to analyze and document business requirements for new projects coming through the Intake system. This role is responsible for understanding organizational objectives, conducting analysis, eliciting business, and systems requirements, designing specifications, facilitating testing, implementing solutions, and supporting production operations. The Business Consultant must possess a strong knowledge in Investment Management/Capital Market areas with a successful track record leading programs/Initiatives for Investment management.
Responsibilities
Act as primary liaison and technical advisor to investment management teams across all asset classes managing HOOPP’s Investment Management CRM System(s) and respective integrations
Lead planning and direct analysis discussion with business stakeholders to ensure full understanding of organizational objectives and priorities
Lead the development of system strategy, working closely with cross-functional teams to ensure alignment with business objectives; analyze and understand any gaps within the business that can be resolved with CRM workflows and processes.
Provide guidance and carry-out business analysis, and translate into technical specifications and solutions
Partner with all stakeholders, including Investment Management and third-party vendors, to develop solutions to support ongoing needs from different Investment management desks
Lead and implement training to improve CRM capabilities for key stakeholders
Oversee and lead detail process mapping, JAD sessions and document findings
Contribute to business cases for systems implementations, and participate in RFP and due diligence processes
Lead implementation of new functionalities within CRM to support all front office functions, including all public and private markets asset classes, Total Portfolio Group and the Office Of the CIO
Engage technology architects and other IT partners to determine dependency and impact to the overall systems architecture
Lead the implementation, enhancements, and systems upgrades/integrations as required
Manage, design, and execute the testing process to ensure visibility, traceability, and effective execution to deliver high quality solutions
Investigate root causes when issues arise, recommend changes, oversee implementation, and maintain accurate documentation
Provide mentorship and coaching to junior members of team
Conduct risk-benefits analysis in clear technical and non-technical language
Required Candidate Qualifications
1. 5+ Years experience as a Business Analyst
Must have experience working with D365 CRM in an implementation capacity
Experience working for a investment/buy-side firm/private equity firm or supporting similar clients
À propos de TEKsystems:
Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.