Job Information
CIBC Private Wealth Senior Consultant, Learning Designer in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What You’ll Be Doing
Reporting to the Executive Director, Training & Development, the Senior Designer, Training & Development is responsible for contributing to the strategic direction of the Training and Development programs and content for CIBC Private Wealth. The Senior Designer plays a key role in designing, developing, and maintaining content and supporting materials leveraged by training and development for all Private Wealth Management business units. The focus is to work primarily with Wood Gundy, Private Banking, CPIC and other Private Wealth teams and lines of business by providing a high-quality learner experience through the design and development of our various programs. This includes the licensing programs, development programs and other initiatives, workshops and support material while increasing sales force capability and business practices to improve salesforce effectiveness.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you’ll succeed
Collaboration with Key Partners for Program Design Work- Work in collaboration with the Executive Director, Directors, Sr. Learning Strategy Consultants of Training & Development/Practice Management Consultants and Private Wealth partners to design and develop programs based on the strategic priorities of the business. Following a disciplined approach, work with the training/practice management contacts to develop the strategy to address the learner needs creating a best-in-class employee experience. Design and develop the content/materials and ongoing coaching support tools leveraging existing materials, ensuring consistent and significant focus on leveraging adult learning principles. Bring our purpose behaviours (Always Professional, Radically Simple, Genuinely Caring) to life to deliver on our client commitments. Identify and update any existing material that is impacted by the initiative. Develop a feedback loop and work with the training/partner contacts to continually enhance the material based on feedback. Proactively identify areas of opportunities to enhance training/practice management support by leveraging analytics (i.e. PriceMetrics, reporting) and feedback from the Managing Directors, Branch leadership, Advisors, learners and the team.
Build and maintain a centralized inventory of material to create efficiencies and consistency across the teams, which encompasses having a repository for training programs (including licensing), workshops, support material leveraged internally and by advisor teams. Ensure Records Retention standards are adhered to for all material and programs.
Content Management & Maintenance- Create, document and implement processes to support consistent management and oversight of training materials while ensuring translation, quality assurance, and storage align with standards, policies and record retention lifecycle. Manage and maintain content on the PW intranet and Workday (corporate Learning Management System) that supports the PW Training & Development teams. Keep apprised of changes/ standards set by the CIBC intranet team/ Talent Development. Update and understand how strategic initiatives impact existing material and programs. Keep up to date on best practices to ensure we are leveraging the resources to create a positive employee experience. Work in collaboration with key partners (Marketing, Wealth Solutions, Business Risk, etc) to ensure content/supporting documents are aligned and kept up to date with changes. Develop relationships with key partners to build awareness of initiatives that may impact content. Work in collaboration with key partners by providing insight and expertise on strategic initiatives on behalf of the Training.
Explore innovative ways to deliver content & tools- Work with the Executive Director, Training & Development to explore innovative ways to deliver content and develop tools to support our teams. Keep informed on industry changes and best practices that support Advisor excellence and best in class client experience. Also liaise with Talent Development to ensure we are consistent and aligned with their requirements and leverage any innovations and content management approaches and best practices.
Business Growth & Operational Effectiveness- Be a key participant on the training team to support key Private Wealth goals. Work collaboratively with the Directors and Executive Director, Training along with Private Wealth leadership to align with the overall strategic direction. Implement and adhere to CIBC wide policies and regulatory requirement. You will devote time to strategic policy, regulatory, audit and compliance matters.
Who You Are
You can demonstrate 8-10 years of experience in the industry with highly developed knowledge of the wealth management business. You have previous design and development experience leveraging various tools such as Microsoft Office and Sharepoint, Rise and Articulate programs. Experience and knowledge on Content Management processes and systems.
You have an undergraduate degree i n business or economics, and/or Masters in Education or equivalent work experience.
You are strong team player and work well with team members and partners and have a client/learner focused approach . You have strong influencing skills and business acumen to be able to collect information, analyze and manipulate the data. You can apply these analytical/conceptual skills in creative ways to solve business issues/challenges and problems.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 12th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Accountability, Business Requirements, Communication, Learning Strategies, Talent Development
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.