Job Information
Black & McDonald Limited Manager Technical Services - Facilities Management & Operations in Toronto, Ontario
ABOUT THIS CAREER OPPORTUNITY
Black & McDonald's Facilities Management team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.
The Manager Technical Services is located in Toronto, Ontario, and is responsible for managing and maintaining either single or multiple client facilities, including managing building staff and vendors, coordinating space renovations, and client relationships. Additionally, the Facility Manager will ensure profitability through effective planning, management, and development of effective controls and procedures.
The Manager Technical Services will be responsible for the following duties and responsibilities:
Ensuring processes and procedures are in place to ensure consistency and continuity of services.
Acting as the Owner's Representative for the stipulated work and any other tasks as requested.
Develop and maintain an expandable comprehensive maintenance program, which will include training maintenance personnel and establishing an innovative Preventive Maintenance Program
Holding primary responsibility for clear, comprehensive and timely reporting as agreed.
Leading/attending meetings on a regular and frequent basis to provide monthly and quarterly reporting, highlighting performance, achievements and recommendations.
Ensuring accountability, as well as a Continuous Improvement emphasis for the benefit of the customers.
Execute tasks and lead staff in accordance with Corporate Policy.
Build, promote and maintain good customer and vendor relationships.
Prepare contracts and negotiate revisions, changes, and additions to contractual agreements with suppliers, and subcontractors.
Prepare progress reports and issue progress schedules to clients.
Hire and supervise the activities of subcontractors and subordinate staff.
Participate and provide updates to customers designates during weekly / bi-weekly / monthly meetings or as needed.
Provide assistance for internal or client-based audits or inspections as needed.
Ensure that required environmental, health and safety, security and quality assurance programs are implemented as per internal / client specific policies and local codes and regulations.
Provide oversight and technical guidance to direct reports, as needed.
Perform site inspections in an effort to increase conformance to safe and best work practices, including post-incident reporting, supporting EHS / Security reports, and reviewing / approving any new request for client reports.
Ensure staff compliance with applicable training requirements (internal / client specific) and ensure job specific procedural guidelines are followed.
Provide SMART benchmarks for staff KPI's and provide feedback semi-annually in the form of documented performance assessments.
Develop and implement shift schedules while managing labour resources to ensure that the appropriate staffing levels are maintained
Responsible for the development and management of operational and capital projects
Inventory and order equipment, materials, and supplies for the maintenance department
Review and approve all expenditures for materials, equipment, tools, supplies, and subcontractors
Must be able to respond to facility emergencies after hours
Manage the total overall operation of the facilities in the areas of safety, productivity, and efficiency to the standards of the contract and to the satisfaction of our customers
Develop and maintain an expandable comprehensive maintenance program, which will include training maintenance personnel and establishing an innovative Preventive Maintenance Program
Effectively manage employee performance utilizing appropriate processes including establishing objectives, coaching, mentoring, and corrective disciplinary action
Responsible for solving problems and/or conflicts in a professional manner while maintaining open and timely communication with the customer
Interface with internal and external customers ensuring effective communications regarding status and priority of work
Develop and implement shift schedules while managing labour resources to ensure that the appropriate staffing levels are maintained
Manage and coordinate all utility building activities (such as boilers, emergency generators, chillers, electrical units, etc.)
Prepare proposals for additions, deletions, and changes to the contract scope as requested by the customer
Tracks, analyses, and trends project costs; provides accurate invoicing and budgets based on the contract type, terms, and conditions
Responsible for the development and management of operational and capital projects
Plan and prepare project schedules, milestones, and budgets while monitoring progress against established schedules
Establish and maintain strong, collaborative relationships with vendors and other third parties to understand challenges and opportunities, ensure timely exchange of information, and ensure budgetary and service level requirements are met or exceeded
Prepare and negotiate contracts, renewals, changes, and additions to contractual agreements with clients, architects, consultants, suppliers, and subcontractors
Adherence to and implementation of health, safety, quality control, and environmental policies and programs
Inventory and order equipment, materials, and supplies for the maintenance department
Review and approve all expenditures for materials, equipment, tools, supplies, and subcontractors
Must be able to respond to facility emergencies after hours
Other duties as assigned
COMPETENCY REQUIREMENTS
Communicates Effectively
Holds Self and Others Accountable
Problem Solving and Innovation
Maximizes Business Performance and Team Effectiveness
EDUCATION REQUIREMENTS
- Post-secondary education in a related field
WORK EXPERIENCE REQUIREMENTS
3-5 years' experience in building maintenance or related trade preferred
Must have strong knowledge of building electrical, mechanical, HVAC, and building structural systems
Experience in maintaining and managing all building services utilizing contractors and in-house staff
Experience with commercial/institutional buildings, project management, and hydro/water/HVAC is an asset
Experience implementing process and procedural improvements
Knowledge of local and national electrical codes, National Building Code, and National Fire Code is required
Multiple years of experience in an airport/airline setting is an asset
SKILLS, ABILITIES, AND OTHER REQUIREMENTS
Demonstrated experience in problem solving abilities
Proven track record supervising multiple teams
Excellent time management skills, ability to shift priorities on an ad hoc basis, and flexibility with working hours
Excellent written and verbal communication skills
Ability to be assertive while maintaining diplomacy and political awareness
Ability to anticipate customer's needs and to proactively implement solutions
Ability to motivate, lead, and facilitate a cross-functional work team to achieve objectives
Must maintain a valid driver's license
All candidates must be able to pass a police reference check for vulnerable persons
Security clearance requirements
Due to many mandatory vaccination requirements at client projects / facilities, in order to provide substantial employment by ensuring compliance with our client's mandates, the successful candidate will be required to validate full vaccination prior to hire.
Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.